Customer Service Representative

$19.50 per hour Overview Are you looking for a career with premium benefits and the potential for growth? At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work today, get paid today! We are proud to be a military and veteran friendly employer. About This Position Must live in the St. Louis, Missouri metropolitan area Starting Wage $19.50 per hour Hiring Bonus: $300 Monthly performance-based bonus opportunity up to $300 Full time with Benefits (Training: M-F 8am-4pm, 4 weeks; 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am-4pm) The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge. Essential Functions, Duties, and Responsibilities Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers. Process customer orders, deposits, track shipments, and answer customer questions. Process a variety of administrative tasks as a result of the customer call or chat. Consistently meet established performance metrics and quality standards. Complete other duties assigned by management. What You’ll Need High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to meet availability requirements that includes days, evenings, Saturdays, and holidays. Ability to attend four-week training from 8am to 4pm Monday through Friday. Knowledge of basic PC and Microsoft Office skills. Prior customer service experience preferred. Excellent verbal and written communication skills. Professional and upbeat telephone voice. Ability to type 30 wpm. Must be at least 18 years old. Must live in the St. Louis metropolitan area. Benefits Keefe offers comprehensive benefits to all regular-full time employees: Medical with prescription coverage. Benefit Credit: $750 annually, divided evenly among paychecks. Dental. Vision. Basic Life and Basic Accidental Death and Dismemberment Insurance. Voluntary benefits such as short-term and long-term disability and many more. Paid Time Off. Company Match for the 401(k) Retirement Savings Plan. Weekly Pay. DailyPay providing immediate access to earned wages. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. #J-18808-Ljbffr Keefe Group