Front Desk Receptionist

Front Desk ReceptionistWelcome to the role of Front Desk Receptionist! In this role, you will be the first point of contact for patients. You will be responsible for providing excellent customer service, managing patient appointments, explaining insurance benefits and collecting patient payments. You will need to be organized, detail-oriented, and have strong communication skills in order to successfully perform this role. Your enthusiasm and professionalism will be essential in creating a positive experience for our patients. We look forward to you joining our team and helping us provide the highest level of customer service to our patients.Job Responsibilities Include:Providing the highest level of customer serviceGreet patients and visitors in a welcoming and professional mannerSchedule patient appointmentsUpdate and maintain patient information in our EMR systemCollect copays and other paymentsExplaining insurance benefitsMaintain a clean and organized reception areaAnswer patient questions and provide guidanceProcess patient intake formsAssist with other administrative tasks as neededRequirementsJob Requirements:• High school diploma or equivalent• Two or more years of experience working in customer service• Excellent customer service and interpersonal skills• Proficiency in Microsoft Office, including Word, Excel, and Outlook• Ability to multitask and prioritize tasks efficiently in a fast-paced environment• Excellent communication skills• A great eye for detail• Ability to maintain confidentiality of patient recordsSome of our most successful Front Desk Receptionists have come from these positions/industries:• Restaurant Server/Hostess• Hospitality• Health & Wellness Receptionists