Leasing Specialist

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. Essential Qualities: An Aptitude for Connecting: Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by relationships built within communities, including vendor partners, regulatory, and social services partnerships, fostering consistent, favorable circumstances for the organization. An Authentic Attitude: Consistently demonstrate an open and professional attitude when accessing and resolving resident and staff concerns, seeking resources throughout the organization via support services and senior leadership. An Approach that is positive and Professional: Consistently demonstrate active listening and demonstrate that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges. Qualifications 2+ years of sales and/or customer relations experience Low‑income housing and tax credit experience highly desired Bilingual (English & Spanish) highly desired Thrives in a fast‑paced environment Flexible schedule that may include evenings and weekends Solid computer knowledge (Windows Word, Excel, internet, e‑mail) Working knowledge of Yardi Voyager Property Management software Key Accountabilities Greet and qualify all prospects. Record all telephone and in‑person visits on guest cards. Inspect models and available market‑ready units and communicate related service needs to Community Manager. Demonstrate community features and apply product knowledge to prospect needs, communicating benefits and closing the sale. Have prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements. Update availability reports and process applications for approvals. Ensure the apartment is ready for the resident to move in on the agreed date. Follow up on prospects that did not close and attempt to close the sale again; if unable, refer them to sister communities. Secure new resident signatures on appropriate paperwork prior to move‑in and orient new residents to the community. Assist in monitoring renewals, distributing and following up on renewal notices. Administrative: Type lease and complete appropriate paperwork, input information on the Yardi System accurately and on time; maintain current resident files; distribute notices; maintain accurate monthly commission records; assist management with various tasks; consistently implement community policies. Resident Retention: Receive calls and visits, listen to resident requests, complete maintenance service requests, inform maintenance team, answer questions, follow up, ensure repairs are satisfactory, maintain communication with Community Manager and Maintenance Supervisor, contribute to community cleanliness and curb appeal, assist in planning resident events. Adherence to Property Management Rules, Regulations, and Guidelines: Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry; manage compliance file maintenance under the direction of Compliance and Community Manager. Physical Demands & Working Conditions Essential staff classification; report to work and adhere to safety and business protocols. Frequent sitting and walking. Repetitive use of computer, keyboard, mouse, and phone. Reading, comprehending, writing, performing calculations, and communicating verbally. May work at an elevated site; may walk on uneven ground. Occasional squatting, bending, twisting, pushing, and pulling. Compensation Range $19‑$21 USD Diversity & Inclusion Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and diversity and inclusion are at the core of our operating and investment philosophy. We welcome employees from diverse backgrounds and perspectives and provide a work environment that respects and values all differences. #J-18808-Ljbffr Brighthaven