Senior Manager of Growth & Onboarding

Requirements 6+ years of experience in growth, onboarding, operations, or customer lifecycle leadership Proven track record improving conversion, activation, retention, and customer engagement metrics Highly analytical with experience using data, dashboards, and cohort analysis to drive decisions Strategic and hands‑on operator who thrives in fast-paced, high-growth environments Strong people leader with a track record of building high‑performing teams and scalable processes Passion for leveraging AI and automation to improve operations and customer experience Experience in PLG, fintech, logistics, marketplaces, or mobility is a strong plus What the job involves As Senior Manager, Growth & Onboarding, you’ll lead and scale the growth and onboarding strategy for the Mudflap Fuel Card You’ll own the entire early customer journey—from application and activation to retention—shaping how fleets experience Mudflap during their critical first 12 weeks Leading a high-impact team of 9, you’ll drive performance through data, strategy, and operational excellence This is a high‑visibility, high‑ownership role for a strategic leader who loves building teams, optimizing growth, and creating exceptional customer experiences We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self‑improvement, and an open mind to new ideas and methodologies Own and optimize the customer journey from application through activation and early retention Drive funnel conversion, onboarding performance, and time‑to‑value improvements Identify friction points and implement scalable, customer‑centric solutions Partner cross‑functionally with Product, Marketing, Operations, and Customer Success to optimize growth and onboarding experiences Build scalable onboarding systems leveraging AI, automation, and human engagement Develop onboarding playbooks that improve fleet activation, stability, and long‑term engagement Turn onboarding into a measurable, data‑driven growth engine with clear business impact Lead, coach, and develop a high‑performing team focused on operational excellence and customer outcomes #J-18808-Ljbffr Mudflap