Administrative Manager

Since 1944, Wright & Filippis (W&F) has built a well‑earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll have the chance to grow in an ever‑changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We have an exciting opportunity for an Administrative Manager to join our Livonia, MI team! The Administrative Manager reports to the Regional Administrative Manager, Regional Clinical Manager or VP of Clinical Administration. The Administrative Manager will be responsible for independently managing the clinical administration process in assigned patient care facilities. This person establishes and monitors business processes to ensure effective and efficient operations while ensuring that the highest level of customer service is provided to internal and external customers. Duties & Responsibilities Exercises discretion in the daily coordination of administrative staff Provides input in business and strategic planning. Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment. Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training. Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints. Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate. Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements. Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate. Ensures accurate patient, billing, insurance information, verification, and preauthorization is obtained and maintained in patient files and the billing system. May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Complies with Corporate Compliance and HIPAA requirements. Adheres to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements. Performs other duties and special projects as assigned. Supervisory and/or Leadership Responsibilities A full range of supervisory activities, training, evaluation, counseling, and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, and ensuring that employees have a clear understanding of their responsibilities. Qualifications Ability to interact with clinical and non-clinical personnel, patients, and caregivers in a professional and respectful manner. Relevant experience with business functions (HR, finance etc.). Knowledge of fiscal planning, budgeting and reporting. Understanding of relevant laws and regulations. Ability to lead the team in working collaboratively with a team approach. Proficient in MS Office and databases. Outstanding communication and interpersonal skills. Ability in critical thinking and problem‑solving. Demonstrate excellent organizational, analytical, and time management skills. Minimum Qualifications – (Education, Experience, Certification, & Licensure) Associate’s degree or equivalent combination of education and experience. Bachelor’s degree preferred. Minimum three (3) years office administrative healthcare experience. Minimum three (3) years of experience with EMR/electronic health/medical record systems (preferably OPIE). Valid Driver’s License with no restrictions. Medical Vision Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Paid time off Company holidays Floating holidays 100% company-paid short & long-term disability #J-18808-Ljbffr