Strategic Account Manager

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact. We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in. We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience. You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently. Your Impact Account Ownership and Growth Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion Build and execute multi-year account plans aligned to customer objectives and company growth targets Lead QBRs and executive engagements to align on customer business outcomes and value Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders Act as the primary point of contact and trusted advisor for your customers Expansion & Revenue Growth Identify, shape, and close expansion opportunities across business units Drive cross-sell and upsell with strong ROI positioning Lead complex negotiations and deal execution Build internal champions and multi-thread relationships Retention & Renewals Own the full renewal cycle including forecasting and close Identify churn risks early and drive mitigation plans Communicate clear business value to secure renewals Onboarding and Adoption Lead structured onboarding with cross-functional team to ensure fast time-to-value Monitor adoption and proactively address gaps before they become risks Partner with Solution Engineering, R&D and Product to support smooth implementation Cross-functional Collaboration Translate customer feedback into actionable product insights Be the voice of customer internally to ensure customer-centric culture Help build repeatable playbooks for onboarding, QBRs, and renewals What It Takes 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS Proven quota carrier with clear retention and expansion ownership Experience managing complex enterprise accounts and multi-stakeholder relationships Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end Executive presence and strong communication skills Thrives in early-stage environments Analytical and data-driven mindset Solid understanding of AI concepts and enterprise applications Nice to Have Experience in an early-stage or founding role Specific experience with enterprise platforms or workflow automation Domain expertise in Financial Services or Supply Chain industries Compensation The expected salary for this role is $220,000 to $290,000 OTE. This is a good-faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, but those outside the salary band are welcome to apply. #J-18808-Ljbffr