Associate APD Claims Representative

Overview Description Associate APD Claims Representative — Orlando Regional, 11486 Corporate Boulevard, Suite 160, Orlando, FL 32817 Thank you for considering Amica as part of your career journey, where your future is our business. Ready to join us? Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need? We’re looking for a Claims Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. As an Associate Auto Physical Damage (APD) Claims Representative in our Orlando Regional office, you will play a vital role in handling automobile insurance claims. At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy – that empathy is our best policy – to our valued customers every day. We believe in promoting from within and providing our employees with opportunities for growth and advancement. This entry-level position offers a high level of growth potential, including the possibility to advance to team lead and supervisory roles. We are committed to helping our employees build long-term careers with us. Thinking about a career in Claims? Watch this employee testimonial to see how Amica employees grow their skills, take on new opportunities, and build lasting careers. Responsibilities Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting. Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes. Communicate effectively: Monitor claim-related communications and respond to customer\'s needs. Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork. Stay informed: Develop a working knowledge of laws and regulations impacting claims handling. Stay compliant: Maintain active licenses in designated states and complete continuing education as required. Adapt and support: Take on additional responsibilities as needed to support team success. What We’re Looking For A high school diploma or equivalent – college coursework or additional training is a plus Willingness to obtain required state insurance licenses (We’ll provide study materials, paid time to study and cover the exam costs) Prior experience in insurance or claims handling is helpful, but not required Prior experience providing support to customers or clients is valued Strong decision-making skills A calm, empathetic communicator who can confidently support people during tough situations Excellent written and verbal communication skills Comfortable using Microsoft Word and Outlook Compensation And Schedule Starting annual salary of $40,950; overtime is paid for any excess hours Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals 37.5-hour schedule, Monday through Friday, 8:45 a.m. to 5 p.m. Potential to work holidays for additional pay Work from home up to two days per week once trained to work independently We’ve Got The Whole Package Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation – at least 13 vacation days in the first 12 months; accrual details apply Holidays - 14 paid holidays observed Sick time - 6 days at hire, 6 additional days at 90 days of employment Generous 401k with company match and immediate vesting; annual 3% non-elective employer contribution Annual Success Sharing Plan - paid to eligible employees based on company goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a growing company Why Amica? Our People Are Our Priority: We’re a mutual company where people come first and empathetic employees represent the diversity of our policyholders. The Opportunities Are Wide Open: Growth is not always linear; explore options available at Amica. Commitment Goes Both Ways: Total Rewards includes compensation and benefits, flexible work environments, and career advancement opportunities. The safety and security of our employees and our customers is a top priority. Amica conducts background checks which include a review of criminal, educational, employment and social media histories. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. Candidates with a criminal history that imposes a threat to our employees or customers may result in the withdrawal of the conditional offer of employment. About Amica: Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships with our policyholders. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age for individuals 40 years of age or older. Employees are subject to the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: Learn more in the Is Amica hiring? section of our FAQ. #J-18808-Ljbffr