Systems Operations Engineer 4 - Contingent

Position: Mainframe Application Support
Location: Chandler, Arizona/ Des Moines, IA
Duration: 18+ Months Contract
Job ID: 177374

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up

• Strong experience in Mainframe Production Support (application support required)

• JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
• File tools: File Manager, File Analyzer, EZTRIEV
• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
• Ability to work in a high-volume, production-critical environment

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• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
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Pay Range: $60 - $65

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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