Account Manager

Account Manager

Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people's greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.

Your Role at Pivot

As an Account Manager, you will be responsible for the planning and management of all aspects of corporate accounts, from the selling process, through design, project management and the completion of project, exercising discretion and independent judgment to ensure the highest level of customer satisfaction. Responsible for customer relations oversight on all assigned accounts, including the development of a monthly project status report per account.

In Addition, You Will Be Responsible For:

• Advanced Industry Analysis: Lead efforts to analyze and verify complex industry opportunities, leveraging advanced networking and research skills to uncover hidden business opportunities with larger, more complex Fortune 500 global companies. Identify opportunities to increase revenue inside existing accounts and new business pursuits. Build and maintain accurate CRM highlighting current and future account leads and projects.
• Strategic Networking Leadership: Lead networking initiatives by joining boards, speaking on industry panels, and facilitating connections among industry professionals. Act as a thought leader within the industry by staying ahead of market trends, writing articles, and sharing insights with clients and peers. Act as MillerKnoll Workplace Insights "champion" and contribute to winning sales engagements by supporting account managers and customers with this unique knowledge.
• Client Partnership Development: Conduct quarterly business reviews with existing clients and develop trusted advisor relationships to position the organization for future growth.
• High-Level Strategic Planning: Cultivate relationships with key account influencers and lead strategy sessions to drive client engagement and close deals.
• Comprehensive Project Leadership: Lead the creation of comprehensive project schedules, including alternative plans to address potential complications, and guide internal and external teams to project success. Lead complex contract and service agreement negotiations with customer stakeholders.
• Complex Budget Strategy: Lead the development of in-depth pricing strategies, negotiate discounts, and collaborate with preferred vendors to meet client goals and increase profit margins.
• Account Leadership: Lead the project team in finalizing complex project designs, ensuring alignment with client expectations, and delivering successful project outcomes.
• Vendor Partnership Leadership: Partner with vendor representatives on industry events, provide input on pre-production releases, and develop long-term strategies for upcoming opportunities.
• Client Experience Management: Proactively communicate with clients to ensure timely project execution, drive client vision, and align project deliverables with the appropriate solutions.
• New Business Development: Promote and sell design, installation, project management, and other services as appropriate.
• Negotiation Skills: Effectively utilize creative and strategic negotiation skills in order to win and further secure business opportunities.
• Other duties as required.

We Are Excited About You If You Have

• At least 4 years of professional sales-related experience and/or training and a bachelor's degree in architecture or interior Design from a 4-year college or university; or equivalent combination of education and experience. Previous experience and/or training (such as project administration or project management or interior design) may be substituted for some experience or formal education requirements.
• Familiarity with the basics of project management.
• Excellent presentation skills for effectively delivering sales pitch, engagement with clients and negotiations.
• Demonstrated ability to logistically plan all phases of the project lifecycle.
• General understanding of furniture systems and electrical/cabling issues, building systems, and building codes.
• Operations database experience, as well as previous working experience with Microsoft Word and Excel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This position has no permanent supervisory responsibilities, but duties require the Account Manager to temporarily direct and coordinate the actions of several different supporting positions within the project team as needed.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English. Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project design desirable.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations, Immunization Records

Proof of valid California state driver's license, and proof of insurance of an operable vehicle required. Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster).

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client's site. The noise level in the work environment is usually moderate.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Travel Required

Yes. Travel to client job sites as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.