Customer Success Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement

What We Offer:

• Industry-Leading Brand : Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
• Career Growth Opportunities : Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
• Supportive Team Environment : Work alongside a team that values collaboration, integrity, and doing the right thing every time.
• Consistent Work & Reliable Pay : We keep our teams busy year-round with a steady flow of qualified leads and jobs so you can focus on doing great work without worrying about downtime.
• Pride in Your Work : Be part of transforming peoples homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.

Schedule / Expected Work Hours:

• Primarily weekday day and evening shifts; weekend availability required as needed.

Job Summary
Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager !

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager , you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support.

What Youll Do:

• Make high-volume outbound calls to warm leads
• Keep prospects engaged and schedule qualified appointments
• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

What Were Looking For:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven & motivated
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools.

What We Offer:

• Industry-Leading Brand : Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
• Career Growth Opportunities : Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
• Supportive Team Environment : Work alongside a team that values collaboration, integrity, and doing the right thing every time.
• Consistent Work & Reliable Pay : We keep our teams busy year-round with a steady flow of qualified leads and jobs so you can focus on doing great work without worrying about downtime.
• Pride in Your Work : Be part of transforming peoples homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.

Company Overview
Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, were able to provide affordable transformations and beautiful bath solutions to communities across North America.

Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journeyand where your growth matters.

This is a remote position.