Treatment Coordinator 9

DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

ABOUT COMMUNITY WELLNESS OUTPATIENT MENTAL HEALTH CENTER
Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient services-including therapy, psychiatric evaluation, medication management, and care coordination-designed to meet the diverse needs of our clients in a compassionate and culturally responsive environment.

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POSITION TITLE: Treatment Coordinator 1

ALTERNATE TITLE(S): Behavioral Health Treatment Coordinator, Clinical Care Coordinator, Mental Health Care Manager, Clinical Case Manager (Licensed), Behavioral Health Services Coordinator, or Clinical Team Lead - Treatment Services

COMPANY: Community Wellness Outpatient Mental Health Center

ACCOUNTABLE TO: Operations Manager 2

WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM EST

CLASSIFICATION: Full-Time, Onsite - W2

ACCOUNTABLE FOR: Responsible for coordinating and leading all aspects of client treatment, including weekly clinical sessions, treatment planning, documentation compliance, care coordination, progress monitoring, and ensuring all services meet COMAR 10.21.20 regulatory standards.

BENEFITS PACKAGE: In addition to competitive hourly wages, eligible employees may receive a comprehensive benefits package that includes:
- Paid Time Off (PTO)
- Family and Medical Leave
- Health, Medical, and Dental Insurance Reimbursement or employer-sponsored health insurance coverage, when available
- Supplemental Health and Disability Insurance Options
- Retirement Savings Plan
- Professional Development Support and Continuing Education Opportunities

PROGRAM & REGULATORY CONTEXT

Community Wellness Outpatient Mental Health Center (OMHC) operates under the Code of Maryland Regulations (COMAR) for community mental health programs-Outpatient Mental Health Centers (10.21.20). Services are:

• Age-appropriate and culturally responsive
• Coordinated with other parts of the behavioral health and somatic healthcare system
• Focused on recovery, resiliency, and person-centered care (MdRules)

The Treatment Coordinator role is a key position to ensure that evaluation, treatment planning, support services, collaboration, and discharge processes comply with OMHC standards, including evaluative services, treatment planning and documentation, support services, and discharge/continuity-of-care expectations. (Legal Information Institute)

POSITION SUMMARY

The Treatment Coordinator is a licensed behavioral health professional responsible for:

• Providing structured, weekly, face-to-face clinical sessions to an assigned caseload of approximately 20 clients
• Leading and coordinating all aspects of those clients' treatment, including referrals, collaboration, and care transitions
• Conducting structured weekly audits of treatment and documentation for assigned clients and their treatment teams
• Ensuring that services for those clients fully conform to their Individual Treatment Plans (ITPs) and to COMAR requirements

This is a full-time, in-office position with no remote work. The schedule is structured to support a consistent service model:

• Morning: See 4 of the 20 assigned clients each day (rotating so all are seen weekly) in 45-minute face-to-face sessions. These sessions collectively make up 15 hours per week of direct client intervention.
• Afternoon: Provide care coordination, documentation, treatment planning, team leadership, and follow-up for the clients seen that morning and others on the caseload, totaling 25 hours per week of coordination and administrative clinical work.

The Treatment Coordinator functions as the Team Lead for the assigned client caseload and associated treatment team members.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Clinical Evaluation & Assessment

(Aligned with COMAR 10.21.20.06 - Evaluative Services Provided) (Legal Information Institute)

• Complete, or ensure completion of, an initial face-to-face diagnostic evaluation and related documentation for each assigned client in accordance with OMHC policy and within required timelines (no later than the second visit).
• Formulate and document: presenting problem(s), relevant psychosocial and family history, mental status, risk factors, strengths, functional impairments, and current needs.
• When clinically indicated and with proper consent, maintain and document ongoing collaboration with the individual's primary care provider or other somatic providers to support integrated care. (MdRules)
• Update evaluative information as clinical status changes or at required review intervals.

2. Treatment Planning & Documentation

(Aligned with COMAR 10.21.20.07 - Treatment Planning and Documentation) (Legal Information Institute)

• Ensure that an Initial Individual Treatment Plan (ITP) is developed no later than the fifth visit following enrollment, using the assessment as the foundation.
• Develop ITPs in collaboration with the client, and when applicable, the client's parent/guardian/caregiver, and other members of the treatment team.
• Ensure that each ITP includes at minimum:
  • Current diagnosis
  • Presenting needs, strengths, recovery goals, and treatment expectations
  • Specific services and interventions (modality, frequency, duration, and responsible staff)
  • How services will help the individual manage symptoms and support recovery
  • Short-term and long-term goals written in behavioral, measurable terms with target dates
  • Identification of needed referrals and collaboration with other providers or agencies (e.g., PRP, housing, self-help, vocational, substance use services, schools, social services, juvenile services, somatic care). (Legal Information Institute)
• Conduct monthly treatment plan reviews with each client, revising goals and interventions based on progress, new information, audit findings, or changes in clinical necessity.
• Ensure documentation is completed accurately, thoroughly, and within required timeframes for all services provided.

3. Direct Client Intervention (15 Hours per Week)

• Maintain a caseload of approximately 20 clients at any given time.
• Follow the service model of seeing 4 clients each morning (Monday-Friday) for 45-minute face-to-face sessions, such that each client is seen weekly, barring cancellations or clinically indicated frequency changes.
• During sessions:
  • Review treatment progress and the client's treatment experience
  • Address clinical and practical barriers to engagement
  • Intervene to support treatment compliance, including motivational enhancement, skill-building, and problem-solving
  • Educate clients about risks and implications of going against medical or clinical advice (AMA), and document such education
  • Begin or support safety planning when indicated
• Address client concerns and complaints related to services, and escalate appropriately when needed.

4. Treatment Coordination & Referral Management (25 Hours per Week)

Afternoon work is dedicated to coordination, oversight, and administrative clinical duties for clients on the caseload, especially those seen that day.

• Coordinate all aspects of services as described in the ITP, ensuring that services delivered match what is authorized, clinically indicated, and documented.
• Communicate regularly with psychiatrists, nurse practitioners, therapists, PRP staff, case managers, and other providers on the treatment team.
• Issue and track referrals to internal and external resources, within scope, such as:
  • Psychiatric rehabilitation / PRP services
  • Substance use/addictions treatment
  • Housing and shelter programs
  • Vocational/educational services
  • Somatic/primary care providers
  • Social services, juvenile services, and other community supports
• Ensure referrals and support services follow the expectations for support services for OMHCs. (Legal Information Institute)
• Monitor and document somatic status information in the medical record (past/current medical history, relevant somatic conditions, provider information) in line with OMHC regulations on evaluation and planning services.(Legal Information Institute)
• Identify and troubleshoot systemic and individual barriers (transportation, insurance, communication, etc.) and collaborate with internal staff and external agencies to keep care on track.
• Participate actively in efforts to retain clients in treatment as long as there is clinical necessity, while planning for step-down or transition when appropriate.

5. Weekly Treatment & Team Audits (Quality Oversight)

• Conduct a structured weekly audit of treatment for each client on the assigned caseload, focusing on:
  • Alignment between services delivered and the ITP
  • Frequency and duration of services compared to what is planned/authorized
  • Goal progress, continued clinical necessity, and discharge/transition planning
• Review the work of assigned treatment team members (e.g., therapists, PRP staff, case managers) for:
  • Completeness and timeliness of documentation
  • Clinical appropriateness and adherence to the ITP
  • Compliance with OMHC, COMAR, payer, and agency documentation standards
• Identify areas of non-alignment or non-compliance and implement corrective actions (e.g., treatment plan revision, staff coaching, scheduling adjustments).
• Update treatment plans as needed based on audit findings, clinical progress, or changes in need.
• Document audit activities, findings, and follow-up in the client record and/or quality management tools as required.

6. Intake, Orientation & Discharge

• Participate in or conduct intake evaluations for clients who will be part of the Treatment Coordinator's caseload, including orientation to services and review of rights and expectations.
• Participate in discharge planning and continuity-of-care processes in accordance with COMAR expectations, including ensuring a documented discharge summary within required timelines that includes reason for admission, reason for discharge, services provided, progress made, diagnosis at discharge, current medications, and follow-up recommendations. (Legal Information Institute)
• Promote smooth transitions to higher or lower levels of care, or to other providers/agencies, when medically necessary.

7. Team Leadership & Staff Support

• Serve as the Treatment Team Lead for assigned clients.
• Provide day-to-day clinical direction, coaching, and feedback to team members delivering services to those clients.
• Identify and address performance issues related to clinical documentation, timeliness, or adherence to the ITP and COMAR standards.
• Recognize and affirm staff accomplishments and effective care.
• Promote a collaborative, recovery-oriented, and culturally responsive team culture.

8. Meetings & Supervision

• Participate in weekly clinical supervision when required by license and agency policy.
• Meet weekly with the Operations Manager for caseload review, program updates, and operational coordination.
• Meet weekly with a Human Resources representative to support staffing, training, and compliance matters as they relate to assigned clients and staff.
• Meet weekly with a Finance representative to review billing, productivity, authorization, and payer requirements as they relate to caseload and service delivery.
• Attend all required team meetings, case conferences, and agency trainings.

MINIMUM QUALIFICATIONS

Licensure - State of Maryland (one or more of the following):

• Licensed Clinical Professional Counselor (LCPC)
• Licensed Graduate Professional Counselor (LGPC)
• Licensed Certified Social Worker (LCSW)
• Licensed Certified Social Worker-Clinical (LCSW-C)
• Licensed Master Social Worker (LMSW)
• Licensed Bachelor Social Worker (LBSW)
• Licensed Clinical Alcohol and Drug Counselor (LCADC)
• Licensed Graduate Alcohol and Drug Counselor (LGADC)
• Certified Associate Counselor-Alcohol and Drug (CAC-AD)
• Certified Supervised Counselor-Alcohol and Drug (CSC-AD)
• Advanced Practice Registered Nurse - Psychiatric Mental Health (APRN-PMH)
• Certified Registered Nurse Practitioner - Psychiatric Mental Health (CRNP-PMH)
• Licensed Psychologist

Candidates must hold an active, unencumbered Maryland license/certification in one of the above categories.

EXPERIENCE & SKILLS

• Prior experience in outpatient mental health, community mental health, or related behavioral health settings strongly preferred.
• Knowledge of recovery-oriented, person-centered, and trauma-informed care principles.
• Strong skills in clinical assessment, treatment planning, and documentation.
• Demonstrated ability to coordinate care across multiple providers and systems.
• Ability to lead a multidisciplinary treatment team, provide constructive feedback, and support quality improvement.
• Strong organizational skills and ability to manage time, competing priorities, and regulatory deadlines.
• Comfort with electronic medical records and basic computer applications.
• Reliable transportation for occasional travel to community sites where services are rendered.