Accounts Receivable Specialist

Liaison; a valuable link between the Client and inter-company personnel Respond to client and/or customer inquiries and requests Gatekeeper; Resolve most issues or determine who in the organization is best suited Maintain a standard of service that accommodates their clients while communicating with customers, and/or inter-company personnel Basic Responsibilities; Each Customer Service Rep is responsible for maintaining specific accounts -must have ample knowledge of each account assigned Handle all resolutions of unapplied cash, non-factored and stale dated invoices, misapplications of checks, and various other AIR adjustments Cash specialists must research and investigate missing check information and reconcile any differences between client ledger and customer's payment. Service reps are in effect problem solvers Research transactions and determine best course of action Notify customers and clients when information sent is inconclusive Provide instructions to cash applicators and sales processors on specifics of clients handled Respond to client inquires and make sure any problems they are experiencing are resolved in a timely fashion Some client /customer inquiries are complaints, which generally must be handled in accordance with company procedures /policies Notify supervisor/Front Office of any unusual or questionable transactions Apply cash on heavy volume days Task and Detail Oriented Ability to decipher information Good written and verbal communication skills Work well independently as well as in a team setting Microsoft word and Excel knowledge Must be well versed in all facets of cash application At least 2yrs. chain store application experience Ability to constructively handle difficult issues #J-18808-Ljbffr