Customer Care Representative

Customer Care Representative

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business. We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

The mission of the Customer Care Representative is to deliver an exceptional virtual customer experience while driving sales, occupancy, and revenue growth across our portfolio of self-storage facilities. Leveraging StoreEase's Virtual Management Operating System (VMOS) and CRM technology, this role guides customers from initial inquiry through move-in, builds lasting customer relationships, and supports efficient virtual operations that contribute to the success of each property.

Competencies

• Customer Relationship Management Builds trust quickly through active listening, empathy, and clear communication, creating positive customer experiences that inspire confidence and loyalty.
• Sales Orientation Motivated by achieving goals, confidently identifies customer needs, overcomes objections, and creates value through consultative selling.
• Problem-Solving Quickly assesses situations, handles objections, and adapts solutions to resolve customer concerns.
• Technical Proficiency Quickly adopts new technology, navigates CRM and property management tools with ease, and ensures data accuracy.
• Organizational Effectiveness Manages priorities and high call volumes efficiently, staying consistent and reliable in meeting commitments and deadlines.
• Adaptability Adjusts quickly to changing priorities, new technology, and evolving customer needs while maintaining high performance.

Qualifications

• 2+ years of experience in sales, call center, or customer service roles.
• Proficiency with CRM systems' prior experience with StorEdge or VMOS a plus.
• Prior experience in self-storage or property management preferred.
• High school diploma or equivalent required; college coursework in business or related field preferred.

Compensation & Benefits

• Competitive Full Time Hourly Rate: $23 - $25 per hour.
• Monthly bonus opportunities.
• Employee discounts.
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.