Customer service rep

Customer Service Representative Transdev in Everett, WA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer‑service‑oriented people who are dedicated to safety. Compensation and Benefits: Starting pay: $24.29/hr with progression to $27.60/hr over 4 years. Vacation: up to 14 days per year. Paid Sick Leave: 8 hrs monthly for full‑time employees / 5 hrs monthly for part‑time employees. Medical, dental & vision after 90 calendar days of employment for full‑time employees. Life insurance, 401(k) retirement benefits, and company holidays. Other benefits may vary depending on location policy; the above represent the standard corporate policy. Key Responsibilities Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor. Develop comprehensive understanding of policies and procedures. Meet or exceed established performance requirements. Document trip authorizations and details, including transportation type, pickup times, appointment times, and addresses. Perform other duties as required. Qualifications High school diploma, GED, or equivalent. Computer literate. Excellent customer service skills. Ability to operate a standard telephone system. Must be able to work shifts or flexible work schedules as needed. Subject to DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements Work outdoors in varying temperature, weather, and humidity conditions—100% of the job is performed outside, often alone and in remote locations. Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and navigate possible sloped ground or slippery and uneven surfaces. Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level. Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes, and noise. Equal Employment Opportunity & Drug‑Free Workplace Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, pass pre‑employment drug screening, and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. #J-18808-Ljbffr