Customer Enablement Specialist

Location New York City Employment Type Full time Location Type On-site Department Corporate Customer Enablement Compensation $161.5K – $218.5K • Offers Equity About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side‑by‑side every step of the way. Our AI‑native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes “good enough” isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high‑stakes, high‑impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law? We’re looking for a Customer Enablement Specialist to join our Operations team and become a cornerstone of our customer support function. This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora. You’ll collaborate cross‑functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working closely with lawyers at top tier firms globally, you’ll become an expert in how they use Legora to transform their work. Every day, you’ll solve problems, identify patterns, and make our users’ experience with support feel fast, structured, and deeply helpful. What You’ll Be Doing Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise, and high-quality resolutions in high-stakes, time-sensitive environments. Communicate with expertise: Communicate clearly and confidently with demanding professional users, translating technical concepts into concise, actionable guidance. Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment. Guide users through complex workflows, and unlock value for legal teams. Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions. Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of our customers. Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently. Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally. Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escalated, ensuring a consistently smooth experience. Who You Are You’ve handled complex, high-stakes B2B relationships, taking full ownership of issues and consistently delivering exceptional outcomes. You have a proven track record of delighting demanding professional clients and turning frustrated users into advocates. You notice patterns, identify potential issues before they escalated, and collaborate cross-functionally to drive lasting improvements. You are customer-obsessed and genuinely care about user success. You are technically curious and comfortable learning new software quickly, explaining technical concepts clearly. You are experienced with support tools like Intercom, Zendesk, or similar platforms. Having a background in SaaS, AI, or legal tech environments is a strong plus. Why This Role Matters Building the support foundation for one of Europe’s most ambitious AI companies. Directly impacting product adoption and customer satisfaction at a critical growth stage. Learning from industry experts while helping shape the future of legal AI. Growing your career rapidly in a high-growth environment. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. Compensation Range: $161.5K - $218.5K #J-18808-Ljbffr Menlo Ventures