Customer Success Strategist

Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management. Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization. Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue. Become an expert on our digital and print products/services. Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution. Recommend new products and promotional opportunities to current clients and handle objections efficiently. Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth. Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations. Manage client pipeline and monthly revenue forecast in Salesforce.com. Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations. Requirements BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience. 2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals. Superior presentation, interpersonal, and communication skills. Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred). Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen. Core Competencies Demonstrates expertise in client relationship management and campaign analysis, with a strong focus on revenue growth and customer retention. Proficient in delivering actionable insights through performance reporting and collaboration with sales teams. Highest-signal resume keywords Client Relationship Management Campaign Analysis Salesforce.com Proficiency Google Analytics Experience Business-to-Business Sales ATS Optimization Keywords Hard Skills KPI Analysis Digital Media Campaigns SEO SEM Web Analytics Revenue Forecasting Presentation Skills Financial Acumen Soft Skills Interpersonal Skills Communication Skills Goal-Oriented Analytical Thinking Industry Keywords Advertising Marketing Media Customer Support Upselling Tools & Technologies Salesforce Google Analytics Excel Word #J-18808-Ljbffr Jobtailor