Front Desk Receptionist

Job Description

Job Description

Position Summary

Essential duties include providing excellent patient care via phone and in person; referring callers to the appropriate departments or scheduling appointments; verifying patients demographic and insurance information during check in. The position is a crucial link between the patient and the care delivered by the clinical and billing staff.

Responsibilities

· Answers all incoming calls; assesses caller’s needs and directs to appropriate personnel.

· Schedules new and existing patient appointments in the system in accordance with the provider’s master schedule. Mail registration forms or direct patient to website to download.

· Documents no show appointments in chart and follows up with the patient to reschedule the appointment.

· Cancel/reschedule appointments according to physician schedule changes.

· Welcomes and greets patients/visitors in person or via the phone to the office in a prompt, courteous and professional manner. Checks patients in and informs clinical staff of patient arrival.

· Provide and explain paperwork for the patient to complete prior to visit. Collects, proofs for completeness and scans patient’s forms and insurance cards in the chart daily. Update complete demographics and insurance information in the system.

· Collect co-pays and balances.

· Brilliant Distinctions

o Maintain a working knowledge of program and specials.

o Upload and/or redeem patient points.

· Performs day-to-day administrative functions and general office duties including but not limited:

o Managing secure fax folder; printing, sorting and filing of all faxes. Updating all demographic forms before the patients scheduled appointment.

o Printing daily patient charts and registration forms for next business day. This may include moving chart from old EMR system.

o Making reminder calls to patients for future patient appointments.

o Maintains a clean, organized and sanitary front office and waiting area.

· Checks patients out after visit. Collects balances on sale of product or cosmetic services.

· Manages the daily locking and unlocking of patient waiting area door.

· Nightly balancing of credit cards, checks and cash payments collected by the front desk.

· Working knowledge of cosmetic procedures and products.

• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.

• Check and maintain communications (internal email) from providers and supervisors.