Housing Coordinator

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The Company:

AlohaCare is a local, non-profit health plan serving Hawai`i's low-income residents with free Medicaid and dual Medicare health insurance coverage. Our members include children, seniors, and adults residing on all islands. We provide comprehensive benefits and managed care services with an emphasis on healthy living habits and preventive primary health care. Our approach is to meet the whole-person health and social needs of members. Through our community partnerships we offer innovative services such as connection to social service agencies, Native Hawaiian healing services and in-home primary care for qualified members. Our mission is to serve in the true spirit of aloha by ensuring and advocating for access to quality health care for all. We are Hawaii's third-largest health plan and offer a wide network of quality primary care, specialists, hospitals, pharmacies and among many other providers across the state.


The Culture:

AlohaCare employees have a passion for helping Hawai`i's most underserved communities. Our caring culture is fundamental to our company-wide team approach to providing high quality services. We support our employees with a supportive and positive work environment, healthy work-life balance, continuous communication, and a generous benefits package.


AlohaCare's leadership empowers and engages its employees by recognizing outstanding job performance and collaboration. We share organization-wide updates during quarterly All Staff meetings. We encourage participation in volunteer and educational opportunities. We put a high value on honesty, respect, and trust-building. We encourage open-door, two-way, and frequent communication.


AlohaCare's comprehensive benefits package includes low-cost medical, dental, drug and vision insurance, paid time-off, 401k employer contribution, referral bonus and pretax transportation and parking program.


The Opportunity:

The purpose of the health plan housing coordinator is to increase statewide supportive housing capacity for QI members. The coordinator will assist the health plan in identifying members who may be eligible for and in need of housing support services, including individuals who are homeless, low income and at-risk families, and those leaving institutional care. The housing coordinator will also be responsible for internal and external coordination that addresses barriers to housing and employment. The housing coordinator will work with local housing resources, non-profit and for-profit housing providers, and other agencies to develop housing resources necessary for moving individuals from the streets and shelters into permanent housing and ensuring successful transition and community tenure of people leaving nursing facilities and other institutional settings. Outcomes of this initiative include the development of a scalable and sustainable housing referral and support program, increased number of individuals placed in affordable, independent housing and the provision of supportive services that will enable these individuals to remain in stable housing.


Primary Duties and Responsibilities:

• Participate in statewide workgroups to develop policies, procedures, evaluation and other improvements to housing programs
• Stay current on national trends and innovations in community-based housing options
• Initiate and develop relationships with housing-focused community organizations, landlords, affordable housing developers and other housing service providers to identify new and existing opportunities for accessing resources
• Collaborate with community, state, and federal partners to increase the ADA accessible housing capacity in each community
• Collaborate with state agencies, community organizations and other social service agencies to promote and grow housing opportunities within the state
• Coordinate with other social determinants of health coordinators (e.g., employment, transportation, financial services, etc.) to facilitate access to support services to sponsor successful tenancy and whole person coordination
• Ensure optimal utilization and management of existing funding such as DHS/HUD Homeless, Non-elderly disables (NED), HUD 811, or other subsidies and housing choice vouchers as necessary
• Act as a consultant to field staff and contracted providers with regards to housing and program issues
• Oversee housing assessments with members, support crisis intervention, and ensure continuity of care coordination
• Work closely with housing contractors to see how members/process is progressing, track members housing application by property
• Troubleshoot member issues and assist contractors as necessary

Day-to-Day Administration:

• Responsible for working with health plan coordinators to identify members in need of housing support services
• Use data to identify candidates, create tracking database for referrals, pre-tenancy/tenancy status, prioritization of candidates, and tracking expenditures
• Ensure timeliness of referrals and preapproval of housing candidates
• Develop strong relationships with facilities/institutions; strengthen early identification process and report to the HPs; keep updated contracts and share across the health plans
• Identify vacancies, waitlists openings, and housing opportunities
• Participate in multi-disciplinary teams and ongoing coordination for each member
• Provide input to health plan and DHS management teams about specialized rates and incentives, contracting assistance, consultative services and other housing assistance
• Develop continuing process for analysis and reporting on community housing development goals and objectives to health plan management
• Assess health plan and contracted provider training needs regarding assisting individuals in locating and maintaining affordable and accessible supportive housing options

• Prepare, develop, and provide training/presentations for staff development/reporting, program meetings and conferences
• All other duties assigned.
• Adhere to regulatory compliance and quality guidelines as well as AlohaCare policies and procedures.
• Responsible for maintaining AlohaCare's confidential information in accordance with AlohaCare policies, state and federal laws, rules and regulations regarding confidentiality. Employees have access to AlohaCare data based on the data classification assigned to this job title

Requirements:

• Bachelor's degree in social work or in a related field and/or 3-5 years of case management experience in community homeless housing.
• Experience working with diverse populations.
• Experience conducting needs assessments and initiating support services.
• Achieves results, builds trust, communicate effectively, customer and quality focused.
• Strong interpersonal and facilitation skills with the ability to communicate with all levels of the organization.
• Strong, effective, and precise written and oral communication skills; speak clearly and persuasively in positive or negative situations.
• Professional telephonic etiquette skills .
• Ability to solve problems, analyze, think critically, and make good judgments.
• Strong customer service skills and be able to work in a diverse, demanding and evolving environment with strong conflict and problem resolution skills.
• Able to work independently with minimal supervision.
• Able to effectively work in a fast-paced and changing environment, manage multiple projects and priorities across multiple teams/projects and in a matrixed environment.

• Possesses excellent time management and organizational skills; dependable, enthusiastic, self-starting, and self-motivated. Uses time effectively, reacts professionally under pressure.

• Intermediate skills in Microsoft Programs: Word, Excel or Access Databases, Outlook and PowerPoint.
• Experience in the operation of general office equipment to include PC, fax/copy machine and phone system .
• Work evenings and weekends as needed as the need for services arises.

Mental, Physical and Environmental Demands:

• Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• In office working environment.
• May require prolonged sitting- up to 4 hours.
• Requires prolonged operation of a computer workstation, including the ability to type for extended periods of time on a keyboard during the scheduled workday.

Salary Range: $50,000 - $65,000 annually


AlohaCare is committed to providing equal employment opportunities to all applicants in accordance with sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record, disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veteran status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.