Business Analyst, MDO

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

About this opportunity...

The Master Data Office drives decision accuracy by defining, organizing, and centrally maintaining core reference data used by all systems and reports. With the support of the Lead, the Business Analyst will work to identify key opportunities for improvements and contribute to critical operational, process improvements, or projects.

This role will support the MDO vision to be the central point of contact for all master data needs within a certain data domain (i.e., Supplier, Location Hierarchy, Merchant and Buyer Hierarchies). Partnering with both their direct supervisor (Lead) and department Manager, the Business Analyst will ensure that all requests are prioritized, addressed and resolved in a timely manner. The role is responsible for:

• Managing enterprise data in the MDM system and tools (data management includes review, entry, audit) while working directly with business areas and partner departments.
• Working on assignments (data review and entry in workflows), projects and problems of limited to medium scope in partnership with project or department leadership.
• Partnering with their Supervisor, the role will ensure that all requests are prioritized, addressed and resolved in a timely manner.
• Continually build on content knowledge for data management and processes.
• Provide governance documentation or process documentation.
• Analysis of data; or to provide business insights via metrics or training.

The base salary range for this role is $84,700 - $90,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

What you will do and what you will learn...

SME and Point of Contact for Business

• As point of contact for multiple business departments across the organization, the Business Analyst will play an important role to support multiple business units, address regular requests, and troubleshoot issues.
• Analyze data to troubleshoot or provide data insights and business visibility.
• Become the subject matter expert for Supplier, Org, and Location Master's business use.

Documentation

• Ensure that existing governance and process documents are up to date based on changes in requirements or business needs.
• Create and maintain a library of all training materials and guides.

Request Management

• Manage workflow and requests in a Master Data Management Tool. Execute on all (change) requests from business effectively to ensure that they are implemented according to set data governance standards and processes.

Process Improvement/Projects

• Identify and provide recommendations on ways to better service the business.

Compliance and Adoption

• Verify all Master Data Management processes around data governance are followed.
• Play an integral role in escalating requests that do not comply with the governance set by MDO.
• Be Subject Matter Expert (SME) for all Ross specific data management and processes.
• Build deep content knowledge around how the business end-users use this foundational data to run the business.

What you need to be successful...

• Bachelor's Degree with a concentration in Business, Economics, Finance, HR, or Computer Science, or an equivalent diploma
• 3+ years of experience as a Business Analyst, (preferably in Retail or in an IT field), with strong process, data, and systems understanding
• Prior Data Governance and Administration experience or exposure preferred
• Thorough knowledge of business process documentation that includes prior experience with documenting Merchandising, IT or Finance workflows, processes and requirements
• Ability to work with both business (non-technical) and IT (technical) with ability to communicate/translate requirements easily and effectively between all parties
• Strong understanding of productivity suite software (i.e., Microsoft Office)
• Ability to understand and apply instructions or suggest alternate proven methods to move projects or requests forward
• Strong analytical skills
• Ability to follow established practices, policies and procedures
• Strong communication skills
• Ability to build working relationships and bring about cooperation from leadership and working teams
• Ability to adjust with changing work environments, priorities and goals

Perks and Benefits of joining our team...

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

• A broad range of affordable health insurance options & personal medical plan concierge
• 401(k) with employer match and Life insurance
• Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation
• Employee stock purchase plan
• Access to health and wellness benefits such as BetterHelp and Headspace
• Charitable donations matched by Ross Stores Foundation
• And more....

*benefits vary by level and position and are subject to change

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