Customer Experience Representative

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Turn Conversations into Connections. Help Automotive Enthusiasts Get More from Their Membership Experience.

Velocitii is seeking customer-focused, sales-minded professionals to join our Auto Insurance Team. This is more than a traditional customer service role. We're looking for energetic, relationship-focused professionals who enjoy helping customers while identifying opportunities to enhance their experience through Drivers Club memberships and Annual Auto Pay enrollment opportunities.

If you enjoy building rapport, educating customers, achieving goals, and working from home, this could be the opportunity for you.

Ready to be part of something great? View our website to learn more and apply today!

WHAT’S IN IT FOR YOU – THE PERKS!

Compensation & Incentives

• Starting pay is $17-17.50/hour with paid training

• Earn an additional $1.00/hour for any weekend hours worked!

• Pay increase after proven performance

• Annual bonuses and merit raises available

• Coming 2027 incentives tied to meeting your KPI's

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits

• Medical, dental and vision insurance

• Voluntary life insurance, short & long term disability, hospital indemnity, and accident insurance

• 401(k)

• Sick time and PTO start accruing on day one

• After 520 hours worked, enjoy paid holidays (including your birthday)

• Get paid to give back with volunteer time off

• Additional Benefits Include:

  • Free coverage on Emergency Roadside Towing
  • Discounts on Emergency Soft Services
  • Free Access to Expert Car Support Tools
  • Automotive Discounts on Car Care Products and Maintenance
  • Discounts on Automotive Events and Hobby Support

Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

• Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs.

A DAY IN THE LIFE

What You’ll Do:

• Deliver exceptional customer service through inbound customer interactions

• Educate, recommend and enroll customers on the value and benefits of auto insurance products and services such an our drivers club.

• Promote the convenience and advantages of Annual Auto Pay as well as enroll customers into annual auto pay.

• Assist customers with policy changes, account questions, billing inquiries, and membership support

• Accurately document customer interactions and account updates

• Meet performance goals related to quality, customer satisfaction, Drivers Club enrollments, and Annual Auto Pay participation

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience

• 1+ year of customer service experience

• Strong communication and relationship-building skills

• Comfortable recommending products that create value for customers

• Goal-oriented with a positive, self-motivated attitude

• Strong computer and multitasking skills

• Self-discipline to thrive in a remote work environment

• Ability to navigate multiple computer systems

• Distraction-free remote workspace

• High school diploma or GED

Preferred:

• Prior experience with Five9

• Preferred prior experience upselling

• Automotive knowledge or passion is a plus but not required

• Experience in a virtual desktop environment

Ideal Candidate:

You enjoy talking with people, uncovering customer needs, and helping them find solutions that make life easier. You balance outstanding service with a consultative approach and are motivated by achieving goals while creating a positive customer experience.

Additional expectations:

• Demonstrate a genuine passion for bringing people together and creating meaningful, memorable moments.

• Participate in virtual interviews using a computer with a working camera

• Comfortable in a diverse, inclusive, team-focused culture

• Complete pre-employment steps:

• Internet speed test

• Background and drug screening (does not include marijuana)

• Employment verification

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!