Director North America Surface Transportation Commercial Center

C.H. Robinson is currently seeking a Director North America Surface Transportation who will be accountable for the overall performance of the Chicago Central commercial center. As the Director, you will lead a team of approximately 200+ employees through a leadership structure that includes 6+ direct reports, while overseeing a multimillion-dollar portfolio of customer relationships.In this critical leadership role, you will own the center P&L, direct and coach the leadership team, and have a responsibility for translating enterprise priorities into measurable business results. You will ensure strong customer engagement, effective use of enterprise tools and capabilities, and a high-performing office environment.Responsibilities:Lead the overall performance of the center, owning P&L results including revenue, margin, productivity, forecasting, and expense management while driving business outcomes through disciplined operating plans and performance managementDrive exceptional customer outcomes by ensuring strong customer relationships, overseeing strategic issue resolution, leveraging customer performance data, and holding leaders accountable for service quality, retention, and execution excellenceEstablish and reinforce effective operating rhythms, governance, performance metrics, and accountability frameworks that create clarity around priorities, decision-making, resource allocation, and execution across the centerLead day-to-day operations by aligning resources, removing barriers to execution, improving workflows, and ensuring teams consistently deliver against business and customer expectation.Champion adoption and effective use of enterprise technology, AI-enabled tools, and standard capabilities to improve customer, operational, and financial performance while driving continuous knowledge sharing across teamsDevelop and lead a high-performing leadership team by setting clear expectations, building organizational capability, strengthening talent pipelines, and fostering a culture of accountability, collaboration, and continuous improvementServe as the senior leader for the center, partnering with enterprise stakeholders across operations, finance, HR, technology, and shared services to align business priorities, strengthen culture, and drive consistent executionRequired Qualifications:Bachelor’s degree from an accredited college or universityMinimum 8 years of leadership experience in transportation, logistics, supply chain, commercial operations, or a related business fieldMinimum 4 years of direct people leadership experience, including hiring, coaching, performance management, and talent developmentProven experience leading business operations with accountability for financial, customer, operational, or productivity outcomesAbility to travel domestically up to 20%Preferred Qualifications:Strong analytical and business acumen with experience using performance metrics and data to drive decisions and resultExperience leading through cross-functional partnerships, matrixed organizations, or shared services environmentsDemonstrated success leading change initiatives, implementing new processes, tools, or operating modelStrong transportation, logistics, customer, and market expertiseAbility to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around prioritiesExcellent executive communication and presentation skillValues a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$206,100.00 - $358,900.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending Accounts Health Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING pageSummaryLocation: Chicago, IL United States of AmericaType: Full time