Customer Accounts Specialist

Job Purpose Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long‑term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results. What you will do... Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices. Process billing adjustments and customer discrepancies with a sense of urgency. Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non‑payment. Take proactive measures to escrow uncollectible accounts and bring material changes to department heads regarding financial position of customers. Maintain relationships with Internal and External customers to drive efficiencies in processes. Assist in projects, process improvements, and other collection related tasks as identified by management. Requirements Bachelor - Business‑related degree preferred, but not required with a minimum of 3‑5 years in Accounts Receivable with a focus in Collections One‑year Credit and B2B Collection experience Previous customer service and professional telephone etiquette Skills Ability to work with minimal supervision and think logically & constructively Organizational and Time Management Skills Professional Verbal and Written Communication Proficient Microsoft Excel and Word Strong sense of Urgency and Customer Focus ‘Interpersonal/People Skills’, in working with Colleagues and Customers Pay Range: $22 - $25 Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors. #J-18808-Ljbffr