Customer Care Specialist I (Manheim)

PRIMARY DUTIES/KEY RESPONSIBILITES Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). Listen actively to customers and demonstrate professionalism in all interactions. Troubleshoot and resolve standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and resolutions in company systems. Follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution. Support customer education and training as needed. Maintain customer relationships through quality service delivery. Perform related duties as assigned by the supervisor. Required Experience & Specialized Knowledge and skills High School Diploma/GED and generally less than 2 years of experience in related field. Schedule – must have flexibility to work evenings, weekends, holidays as required. Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email. Excellent oral and written communications skills, particularly in a phone or email context. Experience working in a contact center metrics driven environment. Strong communication skills and basic computer knowledge. Ability to operate under tight pressure. Experience working in the automotive industry. Bilingual English-Spanish is preferred #J-18808-Ljbffr Cox Enterprises