IT Specialist

Job Description

Job Description

IT Specialist — Part-Time

This is an on-site position. Not eligible for remote work. Must live in the Spokane, WA area.

Family Promise of Spokane | Spokane, WA
Part-Time | Hourly | Non-Exempt | On-Site
Pay: $22 to $24 hourly
Schedule: 20-25 hours a week M-F

This position is on-site in Spokane, Washington. If you are planning to relocate to Spokane in the next four weeks, please let us know or we will not be able to consider out of state or international applicants. Thank you!

Build Your IT Career While Doing Work That Matters

Family Promise of Spokane exists to end family homelessness one family at a time. Our IT Specialist helps make that mission possible by making sure technology doesn't get in the way of our staff serving families.

This is a hands-on, entry-level IT position designed for someone who has a genuine interest and aptitude for technology and wants the opportunity to build their skills. You do not need years of professional IT experience or an IT degree to be successful in this role.

You'll provide day-to-day technology support to our staff while receiving structured, hands-on training and ongoing mentorship from an experienced IT advisor.

We're looking for someone who is curious, dependable, patient, coachable, and comfortable saying, "I don't know yet, but I'll find out."

What You'll Do

As our IT Specialist, you'll be the first point of contact for many of our everyday technology needs. Your work will include:

• Troubleshoot basic hardware, software, account, printer, Wi-Fi, and connectivity issues for staff.
• Respond to and resolve IT help-desk requests, escalating more complex issues when needed.
• Set up laptops, phones, user accounts, Google Workspace access, and other technology for new employees.
• Coordinate with Human Resources to remove system access and retrieve and prepare equipment when employees leave or go on leave.
• Maintain accurate inventory and asset-tracking records for laptops, phones, and other FPS technology.
• Complete routine software updates, security patches, basic backups, and device maintenance.
• Document recurring technology issues and solutions so staff can resolve common problems more quickly.
• Provide basic technology training and support to staff using Google Workspace, Strety, and other FPS systems.
• Participate in regular hands-on training with our IT advisor and apply what you learn to increasingly complex technology issues.
• Travel between Family Promise of Spokane locations occasionally when technology support is needed.
  

You Might Be a Great Fit If You...

• Enjoy figuring out why something isn't working.
• Are the person friends, family, or coworkers already ask for basic technology help.
• Learn new software and technology quickly.
• Are comfortable asking questions instead of guessing when you don't know the answer.
• Can explain technology patiently to people who aren't comfortable with computers.
• Follow through and keep people informed when you're working on an issue.
• Are organized enough to keep track of equipment, requests, and follow-up tasks.
• Welcome coaching and feedback and want to keep improving your skills.
• Want to build a career in IT while working for an organization with a meaningful mission.

Required Qualifications

• High school diploma or equivalent.
• Basic comfort working with Windows-based computers.
• Genuine interest in information technology and demonstrated ability to learn technical skills.
• Strong customer-service skills and patience when helping non-technical users.
• Clear written and verbal communication skills.
• Dependability, coachability, and willingness to receive and apply feedback.
• Ability to follow direction, prioritize assigned work, and recognize when an issue needs to be escalated.
• Willingness to learn Google Workspace and Family Promise of Spokane's technology systems.
• Valid Washington State driver's license and ability to travel between FPS locations when required.
• Ability to meet Family Promise of Spokane's background-check requirements.

No minimum number of years of professional IT experience is required.

Even Better If You Have

These are preferred, but they are not required :

• IT coursework, CompTIA A+ or another entry-level IT certification.
• Informal, volunteer, school, or professional experience troubleshooting computers or providing technical support.
• Basic familiarity with Wi-Fi troubleshooting, printers, networking, or device setup.
• Experience working in a nonprofit, shelter, human-services, or similar environment.

A Built-In Opportunity to Learn

This position includes structured, hands-on training and ongoing mentorship from Family Promise of Spokane's IT advisor.

We expect you to come in with foundational technical ability — not to know everything already. Over time, you'll build your skills by troubleshooting real issues, receiving coaching, documenting what you learn, and taking on increasingly challenging IT support work.

Work Environment

This is an on-site position , not a remote IT role. You'll primarily work in Family Promise of Spokane's shelter and housing-program environment and may occasionally move between FPS locations to support staff or equipment.

Our environment can be busy and unpredictable, and interruptions are a normal part of the workday. This is not a direct-service position, but you will work in an organization serving families experiencing homelessness and will be expected to maintain professional boundaries, confidentiality, and respect for everyone in our community.

The position requires regular computer and keyboard use, frequent sitting, standing and walking, occasional bending and reaching, frequent lifting or carrying of equipment weighing up to 25 pounds, and occasional lifting or carrying of up to 50 pounds. Reasonable accommodations are available for qualified individuals.

Benefits & Professional Development

Benefits for part-time employees are based on eligibility under current Family Promise of Spokane policy and scheduled hours. Available benefits may include:

• Paid sick leave.
• Vacation and paid-holiday eligibility based on current part-time employee policy.
• Medical, dental, and vision coverage for eligible employees.
• Employee Assistance Program (EAP) at no cost to employees and household members.
• Optional supplemental benefits through Colonial Life.
• Structured IT training and ongoing professional mentorship.

Current benefit eligibility and details will be provided during the hiring process.

About Family Promise of Spokane

At Family Promise of Spokane, every position contributes to our mission of ending family homelessness — one family, one person, and one community at a time.

Our work is guided by five core values:

• Being Radically Empathetic
• Being Collaborative Stewards
• Being Curiously Accountable
• Being Intentional Innovators
• Being Compassionately Competitive

For this position, that means helping someone with a technology problem without judgment, taking good care of organizational technology and resources, asking questions instead of guessing, learning from mistakes, and continually looking for better ways to support our staff and mission.

Equal Opportunity Employer

Family Promise of Spokane is an Equal Opportunity Employer committed to providing a workplace free from discrimination. Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to any status protected by applicable federal, Washington State, or local law.

Qualified applicants with disabilities are encouraged to apply. Reasonable accommodations are available throughout the application and hiring process upon request.