Senior Customer Marketing Manager

About The Department Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight. We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results. We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us? The Position Ensures execution and integration of patient related initiatives across the organization to the 5-year patient centric strategy. Leverage the capabilities and expertise of patient marketing COE colleagues to ensure brand team needs and issues are met accordingly. Partner with brand teams and key stakeholders to develop insight driven patient strategies for NNI brands. Lead the development, execution and measurement of brand patient initiatives to ensure delivery of high impact results that will help achieve AB goals. Provide strategic direction and input on tactics across offline and online channels. Work in close partnership with brand teams to ensure alignment of strategy and flawless execution of brand tactics. Serve as the brand account managers or brand point leads within the COE for the brand teams. Relationships This position reports Director, Consumer Marketing; Interacts with colleagues within the team, Obesity Marketing (at large), Sales, Medical, Managed Markets, Regulatory, Trade, Legal, and other internal cross-functional teams. Also interacts with headquarters, external agencies, advocacy organizations, strategic alliance partners, digital health / lifestyle / support service partners, research vendors / insights partners, and patients. Essential Functions Market Development & Consumer Strategy Develop consumer strategy to support obesity market development and future launch readiness Translate insights into segmentation, positioning, messaging, and activation strategies Identify unmet needs and friction points across the obesity consumer journey Inform how the organization engages consumers in a highly dynamic and evolving market Launch Planning & Execution Support end-to-end launch planning for new obesity product Lead development of launch campaigns, messaging, and activation plans Partner with cross-functional teams to ensure launch readiness across consumer touchpoints Align timelines, deliverables, approvals, and execution against key milestones Consumer Experience / Patient Experience Design programs to improve consumer education, onboarding, engagement, and persistence Help create a seamless experience across awareness, treatment consideration, initiation, and ongoing support Partner with patient services / support teams to identify ways to reduce barriers and improve satisfaction Evaluate experience gaps and propose enhancements Partnership Development Identify, evaluate, and help develop strategic partnerships that improve the consumer experience Collaborate with external organizations and internal stakeholders to build mutually beneficial programs Explore partnerships that support education, access, adherence, behavior change, or ongoing engagement Ensure partnership strategies align with brand objectives, compliance requirements, and consumer needs Omnichannel Activation & Agency Leadership Lead agency partners in development of integrated campaigns across digital, social, media, CRM, content, and experiential channels Ensure messaging is insight-driven, compliant, and aligned with broader brand strategy Optimize channel mix and creative based on performance Measurement & Optimization Define KPIs for market development, launch performance, engagement, and consumer experience Partner with analytics to monitor performance and optimize initiatives Use data and insights to refine strategy and improve impact over time Budget / Governance / Compliance Manage budgets, forecasts, and agency spend Lead review and approval processes with legal/regulatory/medical Ensure materials and programs are compliant and delivered on time Qualifications A Bachelors degree in Marketing, Communications or a health-related field (e.g. health education) or equivalent experience required. Masters degree preferred. A minimum of 8 years progressive patient marketing, CRM, marketing/brand management, account management and or sales experience in the pharmaceutical industry required. Experience in consumer marketing, brand marketing, or launch marketing Experience in new product launches, preferably in pharma, biotech, or healthcare Experience in market development or category-building Experience leading cross-functional commercialization initiatives Experience developing consumer engagement or patient support programs Experience working with external partners and agencies Strong understanding of consumer journey mapping, insights, and social media marketing Preferred: experience in obesity, metabolic disease, cardiometabolic health, or adjacent specialty categories The base compensation range for this position is $ 120,300 to $ 222,600. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at View phone number on click.appcast.io. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr