AVP, Pre-Access

Role Description

The AVP, Pre Access provides enterprise-wide strategic leadership for all front-end, acute, revenue cycle operations, including acute centralized scheduling and EPIC operations. This highly strategic role oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance. They will develop and execute innovative strategies that align with organizational goals, leveraging technology and process improvements to streamline workflows and improve the patient experience. The AVP will analyze performance metrics, forecast trends, and implement initiatives that reduce barriers, mitigate risk, and support sustainable growth. This leader must champion innovation and transformation, ensure compliance with regulatory requirements, while advancing enterprise revenue cycle objectives. This role requires active engagement and collaboration with operational, support service leadership and staff. Travel within client footprint, up to 20%, will be required.

Job Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Leadership Decision Making: Make day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commit to an action after weighing alternative solutions against important criteria; effectively communicate decisions to the appropriate people and teams and hold them accountable.
• Coaching & Building Talent: Achieve results by exercising influential leadership; empower the team and provide impactful feedback, instruction, and development (coaching the coach) of their associates.
• Delegation: Successfully share authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities.
• Executive Communication and Presence: Clearly and succinctly convey information and ideas; communicate in a focused and compelling way that captures and holds others’ attention.
• Leading Teams: Inspire and sustain team unity and engagement by developing, motivating, and guiding the team to achieve results together.
• Program/Project Management: Demonstrate high accountability and responsibility for projects and programs from inception through completion/implementation.
• Provide vision, leadership, and operational oversight for all Pre-Access functions and Senior Access leaders across the organization.
• Actively lead and/or participate in modernizing Pre-Access including goal setting, tracking and reporting of metrics, and development and implementation of action plans.
• Organize functions through establishing clear accountabilities, delegation of duties, and appropriate departmentalization.
• Develop and maintain an effective, visible, and well-respected leadership team.
• Promote team-building relationships in all areas of responsibility.
• Accountable for a comprehensive and effective communication strategy with the department that promotes Employee Engagement.
• Assist with budget management.
• Ensure associates are aware and compliant with all applicable laws, regulations, and guidelines.
• May be required to perform other job-related duties as requested.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of leadership experience.
• 5+ years of Front-end Revenue Cycle, Patient Access or Pre Access experience in an acute environment.
• Deep knowledge of EPIC build, functionality and relevant roadmap.
• Demonstrated advanced usage of AI, success in translating AI into business outcomes.
• Experience in healthcare provider finance operations or similar service environment required.
• Strong executive presence with the ability to project confidence, credibility, and authority.
• Demonstrated experience implementing strategic initiatives.
• Financial and project management experience required.
• Ability to effectively lead diverse teams and influence change management.
• Effective communication skills with the ability to clearly and succinctly convey information and ideas.
• Demonstrated use of KPIs to drive and track team performance.

Compensation

This position pays between $111,800 - $155,000 based on experience and is eligible for annual incentives. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs dictate.

Certifications

• CRCR certification required within first 9 months of hire.
• CHAM preferred.

Benefits

• Comprehensive benefits package designed to support physical, emotional, and financial health.
• Culture rooted in collaboration, growth, and innovation.
• Investment in professional development with opportunities for certification and tuition reimbursement.
• Quarterly and annual incentive programs for employees.