Fraud Analyst

Fraud Risk AnalystThe role provides operational support in the review and monitoring of account activity to help identify potential fraud, risk indicators, and unusual transaction patterns. The role assists with routine investigations and account reviews by gathering information, following established procedures, and escalating concerns to experienced team members for further evaluation and resolution.Here’s what you can expect from the job and what you need to be successful:What You’ll Do:Reviews account activity, transactions, and system-generated alerts to identify routine risk indicators and potential fraudulent activity.Conducts research using available systems and resources to support the evaluation of account activity and customer transactions.Documents findings, observations, and actions taken in accordance with departmental procedures and recordkeeping requirements.Assists with account reviews to support decisions regarding account status, transaction validity, or other risk-related concerns.Contacts customers through approved channels to verify account activity and support the resolution of routine fraud-related inquiries.Follows established processes to place holds, restrictions, referrals, or other actions as directed and in accordance with approved procedures.Escalates suspicious activity, complex situations, or unresolved issues to senior team members for additional review and decision-making.Maintains accuracy and confidentiality while handling customer information and sensitive account data.Supports team objectives by completing assigned work within established service levels, quality standards, and productivity expectations.Participates in training and development activities to build knowledge of fraud risks, monitoring practices, systems, and regulatory requirements.Essential Skills:Education & Experience:Required Education: High school diploma and/or specialized certificationRequired Experience: 0 - 1 years of relevant experienceQualifications & Skills:Ability to follow detailed procedures and apply established guidelines consistently.Strong attention to detail and ability to identify discrepancies, exceptions, or unusual activity.Effective verbal and written communication skills for interacting with customers and internal partners.Basic analytical and problem-solving skills with the ability to gather and organize information.Ability to learn new systems, tools, and processes in a structured environment.Proficiency with standard business software and data entry applications.Ability to work collaboratively as part of a team while receiving guidance and direction from experienced colleagues.Location: Hillsboro, OR or Marlborough, MA or Rocklin, CATarget Compensation: $22.60 - $27.16 per hourSchedule: Tuesday-Saturday 8:00 am -5:00pmWho We Are: Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.Employees are eligible for:Traditional medical, dental, and vision coverageGenerous 401(k) matchPaid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annuallyPaid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)Employment Statements: First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.