Customer Experience Associate III
Conduent State&Local Solutions, Inc
Conduent State & Local Solutions, Inc. seeks a Customer Experience Associate III to deliver high-quality service on complex government programs. In this role, you will handle escalated customer inquiries via phone, email, and digital channels, research and resolve account issues, and accurately process transactions in multiple systems. You will document interactions, follow compliance and security guidelines, and use data to spot trends and recommend process improvements. You will mentor junior team members, support training and quality initiatives, and collaborate with cross-functional teams to enhance service delivery and meet performance targets.
Vacancy posted 4 days ago
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