IT Customer Support Specialist

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a five-time U.S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.

Key Responsibilities:

• Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
• Create, track, and manage incidents and service requests within the IT ticketing system
• Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
• Diagnose and resolve system failures, malware issues, and other technical problems
• Provide basic troubleshooting support to internal business partners
• Assist with setup, configuration, and maintenance of company equipment including:
  • Computers and laptops
  • Printers and peripherals
  • Routers and networking devices
  • Kiosks and digital signage
• Troubleshoot network connectivity issues for endpoints and remote users
• Escalate complex issues to appropriate IT team members when needed
• Maintain and update documentation for systems and applications
• Stay current on emerging technologies and tools through training
• Support IT projects and initiatives as assigned

Knowledge and Skills:

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Basic understanding of:
  • Windows operating systems
  • Networking concepts
  • Hardware and peripheral support
• Experience with IT ticketing systems is a plus
• A team-oriented mindset with a willingness to learn

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

Join a special team that works together to make Drees a successful company and a rewarding place to work.

Summary

Equal Opportunity Employer / Drug-Free Work Place

To learn more about Drees Homes, please visit our website -