Logistics Coordinator - Supply Chain & Analytics

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below:

• Ensure a smooth and timely freight process flow from shipment initiation through delivery
• Prepare, handle, and process documentation, including house and master air waybills, commercial, and customs/regulatory documents
• Accurately and timely update shipment and Order Management information in the operating system
• Track, trace, and proactively manage shipments to ensure timely clearance and delivery, minimizing supply chain disruptions
• Ensure export documentation and arrival notices are sent to destination on time
• Execute accurate and timely client and vendor billing in line with customer SOPs, rate structures, and tariffs
• Coordinate international shipments with customers and provide high-quality service through effective communication (email, phone, messaging, in person)
• Build and maintain strong relationships with customers, vendors, and the Expeditors network (e.g., airlines, trucking partners)
• Ensure full compliance with internal policies (OPS), customer requirements, and external regulations
• Monitor reports to track performance, identify impact, and support development opportunities
• Follow and maintain customer SOPs, ensuring updates are reflected in DLSOP
• Continuously seek opportunities to improve processes and increase efficiency
• Meet KPIs aligned with department, branch, product, and company goals
• Escalate issues or decisions to management based on established guidelines when needed

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others
• Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Fluent in English

Desired Qualifications:

• Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in a customer service related role

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

All your information will be kept confidential according to EEO guidelines.