Logistics Operations Specialist

Job title: Customer Order Management Representative

Duration: 6 Months

Location: Nashville, TN 37214

Shift: Working hours are 8am-5pm but the hours can be flexible to 7am-4pm || Hybrid (Mon & Tues onsite)

Work Arrangement: Hybrid

Employment Type: Contract

Domain: Supply Chain & Logistics

Pay Rate: $20–$24/hr W2

Application Deadline: Last date for receipt of applications June 25, 2026

Notes:

• The day-to-day activities include customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain.
• This candidate will be working on accounts and closely with customers while checking the status of orders.
• The ideal candidate will have more than 1 year of experience.

Job Description:

• Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Key Responsibilities:

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline
• Act as the single-point-of-contact to Client's customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client's processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems.
• Support Supervisor with hosting customer visits at local facility.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

Top 3 Skills you are looking for:

1. Bilingual - Spanish and English - Written and verbal
2. Experience with Excel
3. Order management experience

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.