MII Training Program Support Specialist [Remote]

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.

Job Description

Join GDIT as a Medicaid Integrity Institute (MII) Training Support Specialist for a career where your growth is just as important as the mission you support.

As a MII Training Support Specialist, the work you’ll do at GDIT will be impactful to the mission of the Centers for Medicare and Medicaid Services (CMS) Healthcare Fraud Prevention Partnership (HFPP). You will play a crucial role in supporting state Medicaid agencies' program integrity efforts as a member of the MII team.

MEANINGFUL WORK AND PERSONAL IMPACT:

• Support training attendees by managing multiple inquires simultaneously, prioritize time-sensitive requests, and follow issues through to resolution.
• Collaborate with MII team members to provide responsive help desk support before, during, and after training events, with primary responsibility for MII Portal access and attendee email inquiries.
• Drive attendee satisfaction by providing front-line support to training participants and serve as the primary point of contact for inquiries submitted through the MII training help desk.
• Utilize strong customer service and written communication skills to provide professional, patient, and solutions-oriented support.

WHAT YOU’LL NEED TO SUCCEED:

• Bachelors degree in a related discipline or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer support, training support, help desk operations, or related roles.
• Demonstrated experience supporting web-based portals, learning management systems (LMS), training platforms, or event management systems, with the ability to troubleshoot user access issues in real time.
• Ability to track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities.
• Proficiency using Jira (or similar ticketing systems) to manage, track, and resolve help desk requests and incidents.
• Strong customer service orientation, with the ability to manage multiple inquiries simultaneously and navigate time-sensitive requests with accuracy and professionalism.
• Ability to work fully remote while maintaining regular working hours aligned with Pacific Time (PT) to ensure timely support for MII training activities.

ATTRIBUTES FOR SUCCESS:

• Excellent written communication skills, with the ability to craft patient, clear, and solutions-focused responses to training participants.
• Proven ability to collaborate effectively within a remote team environment and provide responsive, high-quality support before, during, and after training events.

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%