NOC Engineer
Velocity Technologies
The NOC Engineer watches the signals that prevent client disruption: monitoring alerts, firewall health, backup jobs, patch status, endpoint issues, and network performance across managed environments.
Responsibilities
- Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events.
- Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues.
- Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards.
- Create clear escalations for systems engineers, vendors, and client stakeholders.
- Contribute to runbooks, alert tuning, and standards alignment after recurring incidents.
Must-have qualifications
- Experience with network monitoring, alert triage, and ticket queues.
- Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring.
- Comfort interpreting backup, patch, and endpoint alerts.
- Strong written escalation notes and incident timelines.
Vacancy posted 4 days ago
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