Patient Service Rep - Walk In Clinic

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Service Rep - WIC

• Location: 2205 Butterfield Rd. Downers Grove

• Part Time 32 Hours

• Hours: M-F Varies between 6:30am-6:30pm/7am-5pm, Sat-Sun-6:30am-2:30pm

• Required Travel: Occasionally

• This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do:

• Answers telephone calls, determines nature of calls, takes and relays messages, and responds to routine inquiries following established procedures.

• Greets patients and patient families arriving for scheduled appointments. Registers patient by obtaining pertinent information such as name, demographic data, insurance coverage, etc. according to established procedures. Enters information into computer system.

• Verifies insurance eligibility and advises patients of covered benefits. Requests and reviews managed care referrals and ensures that services provided are within scope of authorization.

• Schedules all appointments including patient visits, laboratory tests, off-site diagnostic tests, etc., over the telephone and in person prior to patients leaving. Assists patients with scheduling off site diagnostic tests via Central Scheduling.

• Inputs patient charges by reviewing and verifying charge slips from providers, enters procedures and diagnostic codes, charges and selects appropriate options in computer system to ensure maximum reimbursement.

• Receives and records patient payments made at time of service. In doing so, calculates adjustments and/or discounts when totaling charge amount, processes credit card transactions, prepares receipts for cash or check payments, and updates patient account information in computer system. Balances actual daily receipts with computer-generated total, researches and modifies discrepancies and/or errors, and prepares day end close.

What you will need:

• High School or GED Required

• A minimum of three months previous business office OR healthcare based experience And

• 6 months clinical experience

• Previous insurance and managed care experience

• Medical terminology or coding experience

• Excellent keyboarding skills

• Keyboard and computer skills

• A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested. Required

Benefits (For full time or part time positions):

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.