Ticket Line Centralization Manager
Airtron, Inc.
- # Ticket Line Centralization ManagerApplylocations: Columbus, OHtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-101472**Job Description:****Job Summary:**The Ticket Line Centralization Manager provides oversight and management of the daily ticket-line function for the organization.**Essential Duties/Responsibilities\*:*** Leads and develops the ticket-line services team, providing support to all locations.* Standardizes and oversees the ticket-line process across the organization.* Ensures all service reports derived from Ticket-line are current and accurate.* Confirms payments are collected for all service tickets.* Resolves escalated issues raised by team and collaborates with other departments as needed.* Provides leadership, training and coaching to ensure optimal performance of the ticket-line services team* Promptly addresses performance issues* Provides regular performance updates to senior management* Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times* Ensures team promptly completes all required training* Continually searches for ways to improve process and operations* Follows all company policies and procedures, including but not limited to safety.* Other duties as assigned.**Minimum Requirements:*** High School Diploma or GED.* 4+ year’s billing, A/R or related accounting experience.* Fast, accurate data entry or keyboarding skills* Computer competency required, including a minimum of 3+ years experience Microsoft Excel, Word, and Outlook.* Must be able to communicate in English effectively, both verbally and in writing.* Ability to work overtime with little notice*;* weekends hours may occasionally be required.**Preferred Qualifications:*** HVAC industry or construction experience.* 3+ years accounting assistant experience* Basic accounting knowledge**Additional Knowledge, Skills and Abilities:*** Customer service mindset.* Ability to work independently and as part of a team.* Excellent written and verbal communication skills.* Able to work in a fast-paced environment.* Strong organizational skills, attention to detail and the ability to multi-task.* Willingness to learn and be a part of a team.* Positive attitude and a team player.* Ability to build positive relationships with customers, both internal and external.* Willingness and ability to work collaboratively with all levels of the organization.* Safety mindset and acceptance of a safety culture.**Working Conditions:*** Open office environment.* Fast-paced environment.**Physical Requirements:*** Must be able to lift/move up to 10 pounds frequently.* Must be able to adhere to long periods of standing, walking or sitting.* Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.* With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.* Ability to express or exchange ideas by means of the spoken word to impart oral information to others.* Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- J-18808-Ljbffr Airtron, Inc.
Vacancy posted 1 day ago
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