Case Manager - PSH (Boyle Heights/Sylmar)

Position: Housing Stabilizer Pay: USD $26.42 per hour Primary Responsibilities: Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma‑Informed Care, Harm Reduction, and Housing First principles. Provide intensive case management services, including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability. Collaborate with clients to ensure they have a current and comprehensive biopsychosocial assessment, create individualized goal plans, review and update quarterly and upon completion of goals, and maintain accurate and current client files with all required documents and data in agency records and electronic databases. Adhere to documentation standards set forth by the program contract and LA Family Housing policies; provide crisis prevention, crisis intervention, safety planning, and de‑escalation supports to households. Advocate on behalf of clients to address issues and barriers between landlords and participants. Assist with referrals and linkage to eviction prevention and fair housing resources. Attend mandatory trainings, seek out learning opportunities for continued education, and stay up‑to‑date on best practices in participant care and ending homelessness. Provide mentoring/coaching to new team members as needed; participate in the agency’s internship program. Participate in case conferences, staff meetings, and community meetings as required. Perform additional tasks, projects, and responsibilities as assigned by the supervisor.

DHS ICMS SCATTERED OR LAHSA‑SPECIFIC DUTIES:

Provide field‑based stabilization services, traveling around LA County to other agencies, providers and resources to support clients. Assist participants with high acuity needs by connecting them to additional Project‑Based Supportive Housing (PSH) units.

DHS ICMS PROJECT‑BASED BUILDING‑SPECIFIC DUTIES:

Work collaboratively with Property Management, Resident Advocates, onsite Co‑Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings. Organize and facilitate building‑wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc. What You’re Skilled At: Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters. Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths‑Based Case Management, and Trauma‑Informed Care (preferred). Ability to engage with persons experiencing homelessness with empathy and non‑judgmental attitude. High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs. Flexible with the ability to adapt and thrive in fast‑paced and challenging environments, working across various settings including office, home, and field. Strong advocacy, conflict resolution, and time management skills. Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution‑focused problem‑solving skills. Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team. Bilingual proficiency in Spanish/English preferred but not required. Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web‑based scheduling software. Other Requirements: Ability to work a 9/80 work schedule. Obtain and maintain CPR/First Aid Certification. Ability to pass post‑offer Tuberculosis (TB) clearances. Regular and prompt attendance in the office is required at all times. Travel is a regular duty for this position and is required. Use of a personal vehicle to travel between worksites and other locations is required. Must have and maintain a valid California Driver’s License and auto insurance in good standing. Maintain and execute confidential information according to HIPAA standards. Respond in a timely manner in all aspects of communication with team members, participants, and partners. Experience: At least one (1) year of work history and relevant transferrable skills. What We Offer: Health, Dental, Vision, Life Insurance 403B Retirement Plan, 529 Education Savings Plan Long‑Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA) Legal Access Plan, Employee Appreciation Program Company‑Sponsored Employee Events, Staff Development 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays Public Service Loan Forgiveness Program Eligibility and more. Physical Demands, Environmental Conditions, Equipment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet‑friendly environment. If an accommodation is needed, please inform the Human Resources Department. Equal Employment Opportunity: LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act: LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. #J-18808-Ljbffr LA Family Housing