Front Desk Clerk- HVRW

Front Desk Clerk- HVRW

Hotel Valencia Riverwalk - San Antonio, TX 78205

Overview

Salary Range $17.00 Position Type Full Time Job Shift Any Education Level High School Travel Percentage None Category Hospitality - Hotel

Description

Are you a Customer Service Super Star. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today's passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Providing warm and caring service for our guests. Assisting with reservations, answer inquiries, process payments, and maintain a clean and organized reception area. Answer the phones and transfer calls effectively.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Check guests into or out of the hotel.
• Confirm credit and payment method at check-in.
• Confirm full payment at checkout.
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
• Log all requests, confirm completion, and follow up.
• Direct guests to daily functions within the hotel.
• Initiate and monitor shift checklists for proper completion of tasks.
• Provide effective communication to all departments of guest activity.
• Respond to all guest needs and requests in a timely manner.
• Effectively coordinate the relocation of guests when necessary.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for day-of-arrival or future stays.
• Balance and prepare individual paperwork for the closing of the shift.
• Balance Bank daily.
• Be thoroughly acquainted with all the hotel's promotional programs.
• Run copies and charge guests as needed.
• Send faxes, if needed, and charge guests as needed.
• Run daily arrival report and mark registration cards for special requests.
• Distribute packages and mail to guest services for delivery or inform guests of receipt.
• Stock and clean the workspace for the next shift
• Distribute billing reports to hotel outlets.
• Block groups, assist with making keys, and notify housekeeping.
• Other duties as required.

Guest Services

• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
• Contribute positively to the team within the department
• Prepare for all guest requests

Team Support and Training

• Participate in ongoing training
• Operate tools and equipment within the office

Communication and Reporting

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...

Safety & Compliance

• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Maintain regular attendance in compliance with the Hotel Valencia Riverwalk standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working.
• Comply at all times with Hotel Valencia Riverwalk Standards and regulations to encourage safe and efficient hotel operations

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

Standing/Walking: 8 hours. At the front desk, wood floor, tile, or carpet.

Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Other Physical Requirements: Working with several people at once, watching for guests, and retrieving materials.

Constantly. Getting keys, supplies, and doing paperwork at the front desk.

Working Environment

Interior: Must be comfortable in an office setting.

Exterior: Willing to navigate any outdoor requirements or exposure to all weather conditions.

Qualifications

Education and Experience

• High School Diploma, GED, or Accredited Courses
• Ability to work in a fast-paced environment
• Ability to handle pressure and deal with stressful situations
• Hotel Operations or Customer Service preferred
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Proficiency in operating computers and applications is needed to operate the desk.
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• TABC, Food handlers Certifications required.

Benefits:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.