Cross Dock Operations Manager

Job Description

Job Description

Job Title : Cross Dock Operations Manager
Location : Eastvale CA
Reports To : Senior Linehaul Operations Manager

Position Overview
The Cross Dock Operations Manager is responsible for overseeing the daily operations
of a high-volume cross-docking facility. This role ensures efficient product flow, accurate
inventory control, and maximum trailer utilization, while maintaining safety, quality, and
performance standards. The ideal candidate thrives in a fast-paced, high-pressure
environment and excels at coordinating with multiple stakeholders to achieve
operational excellence.

Key Responsibilities

- FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing
movement of the oldest freight first.
- Trailer Space Optimization: Oversee high-quality loading practices to maximize
trailer utilization and minimize damage.
- Logistics Coordination: Serve as the primary liaison between the cross dock and
our 4th party labor provider to maintain seamless communication and service
execution.
- Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-
time departures and accurate documentation.
- Inbound Processing: Process all inbound freight within 24 hours in accordance
with established inbound SOPs, ensuring product is accurately placed into
designated lanes or directly loaded into outbound trailers.
- Staff Leadership: Direct, train, and support warehouse staff to meet productivity
and quality targets.
- Problem Resolution: Quickly address and resolve operational issues to maintain
workflow continuity internally and external providers.
- Dispatch Coordination: Maintain working knowledge of local and outbound
dispatch operations to support efficient scheduling and load planning.

- Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT
standards, and operational SOPs.

Qualifications

- Proven experience in cross dock, warehouse, or logistics management (3-5
years preferred).
- Strong understanding of freight handling, trailer loading, and material flow
processes (preferably furniture).
- Excellent organizational and time-management skills.
- Effective communication and leadership abilities.
- Ability to work under pressure and adapt to changing priorities.
- Proficient in logistics software, warehouse management systems (WMS),
transportation management system (TMS), and Microsoft Office Suite.

Work Environment

- Fast-paced cross dock facility with multiple inbound and outbound operations
daily.
- Extended hours or weekend work will be required during peak periods.

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