Vice President of Product Support
$165k - $225kHiFyve
Job Description
Job Description
HiFyve is hiring a Vice President of Product Support in the heavy construction equipment industry in Kent, WA!
Salary:$165,000 - $225,000/year + bonus
Shift: Days
Location: Kent, WA
Job Duties and Responsibilities
• Lead all aftermarket operations including parts, service, warranty, technical support, and rebuild programs across multiple locations.
• Develop and execute strategies to improve absorption rate, profitability, and recurring revenue growth.
• Oversee shop and field service operations with a focus on safety, scheduling, productivity, and turnaround time.
• Manage parts operations including inventory turns, fill rates, pricing strategies, and obsolescence control.
• Establish standardized operating procedures and performance metrics across all branches.
• Partner with sales, finance, and used equipment teams to support full equipment lifecycle profitability.
• Build strong OEM and vendor relationships to maximize programs, rebates, and service support.
• Lead customer uptime initiatives and resolve escalated service issues to improve retention and satisfaction.
• Develop and mentor leadership teams while driving accountability, engagement, and operational excellence.
• Maintain P&L responsibility, budgets, forecasting, and long-term growth plans for the Product Support division.
Education Requirements
• Bachelor’s degree in Business, Engineering, or related field required.
• MBA preferred.
• Equivalent leadership experience in a related industry may be considered.
Knowledge, Skills and Abilities:
• 10+ years of leadership experience in heavy equipment, construction equipment, or capital equipment industries.
• Proven success leading multi-site service and parts operations.
• Strong financial acumen with experience managing P&L, budgets, and KPIs.
• Knowledge of technician productivity, labor recovery, warranty processes, and aftermarket growth strategies.
• Experience with ERP systems, service management software, and CRM platforms.
• Strong communication, change management, and executive leadership skills.
• Ability to travel regularly to branch locations as needed.
• Commitment to safety, compliance, and customer-focused operations.
If you are interested, please apply
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