Vice President of Product Support

Job Description

Job Description

HiFyve is hiring a Vice President of Product Support in the heavy construction equipment industry in Kent, WA!

Salary:$165,000 - $225,000/year + bonus

Shift: Days

Location: Kent, WA

Job Duties and Responsibilities

• Lead all aftermarket operations including parts, service, warranty, technical support, and rebuild programs across multiple locations.

• Develop and execute strategies to improve absorption rate, profitability, and recurring revenue growth.

• Oversee shop and field service operations with a focus on safety, scheduling, productivity, and turnaround time.

• Manage parts operations including inventory turns, fill rates, pricing strategies, and obsolescence control.

• Establish standardized operating procedures and performance metrics across all branches.

• Partner with sales, finance, and used equipment teams to support full equipment lifecycle profitability.

• Build strong OEM and vendor relationships to maximize programs, rebates, and service support.

• Lead customer uptime initiatives and resolve escalated service issues to improve retention and satisfaction.

• Develop and mentor leadership teams while driving accountability, engagement, and operational excellence.

• Maintain P&L responsibility, budgets, forecasting, and long-term growth plans for the Product Support division.

Education Requirements

• Bachelor’s degree in Business, Engineering, or related field required.

• MBA preferred.

• Equivalent leadership experience in a related industry may be considered.

Knowledge, Skills and Abilities:

• 10+ years of leadership experience in heavy equipment, construction equipment, or capital equipment industries.

• Proven success leading multi-site service and parts operations.

• Strong financial acumen with experience managing P&L, budgets, and KPIs.

• Knowledge of technician productivity, labor recovery, warranty processes, and aftermarket growth strategies.

• Experience with ERP systems, service management software, and CRM platforms.

• Strong communication, change management, and executive leadership skills.

• Ability to travel regularly to branch locations as needed.

• Commitment to safety, compliance, and customer-focused operations.

If you are interested, please apply