Strategy & Operations Associate, Office of the CEO

Job Description

Job Description

Our Mission: Hospital-Quality Care, Everywhere.

The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our Values: The Principles That Guide Us

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

• We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.

• We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.

• We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.

• We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

Your Impact: How You'll Help Us Heal a Broken System

This is a rare opportunity to join in a generalist Strategy & Operations role within the Office of the CEO team. You’ll be a key part of the team and help set our direction, execute and scale our most critical initiatives. You’ll report to the Chief of Staff and work closely with our CEO and many other functional leaders within the company across Partnerships, Sales, Customer Success, Operations, and Product.

We’re hiring a highly analytical and detail-oriented S&O associate to partner closely with our Chief of Staff and CEO in driving the company’s most critical initiatives and ensuring operational excellence.

This role is pivotal in ensuring our leadership team is laser-focused on high-impact priorities and that the organization runs smoothly and efficiently. You will have a bird’s-eye view of the entire company, serving as a key advisor, operational executor, and problem-solver for the Office of the CEO team.

What You'll Achieve: A Glimpse into Your Contributions

Key Responsibility - Operational Support:

• Summarize & prepare materials for various leadership meetings, reviewing closely with the founder.

• Track progress on major company projects and initiatives, ensuring deadlines are met and blockers are addressed.

• Maintain a system for escalating brewing issues to leadership promptly.

Key Responsibility - Analytical and Reporting:

• Conduct fact-finding investigations in specific areas and prepare comprehensive reports & recommendations.

• Dive into analytics and reporting to uncover insights and make recommendations for improvement.

Key Responsibility - Process and Organization:

• Drive operational improvements across the company, ensuring processes are effective and scalable.

• Manage follow-up on deadlines and commitments with internal teams to ensure accountability.

Eventual Responsibilities:

• Serve as the Office of the CEO team’s "audit" function, providing an objective view of organizational health and execution.

• Run operational aspects of the leadership function, taking on tasks and projects end-to-end as needed.

Note: We’re looking for a true Swiss Army Knife. This role comes with great responsibility - we absolutely love what we do here at Verse and have a healthy culture, but you can expect this role and our expectations to be fairly rigorous.

What You'll Bring: The Skills and Experience You’ll Leverage

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

Core Skills & Experience

• 4+ years of experience in technology, consulting, finance, strategy, operations or otherwise rigorous roles.

• To be effective in this role, it's critical to be immersed in all aspects of the business, working very closely with the Office of the CEO team. As a result, this role will regularly require 55-60 hours a week, with weekend (primarily Sunday) work as necessary.

• Equal strength in quantitative and interpersonal/communication skills

• Ability to “fail fast and learn fast”, iterate strategy based on market signals

• Exceptional organizational skills with a process-driven mindset. Your work will be trusted without double-checking, so consistently defect-free work is critical.

• Ability to thrive in highly ambiguous environments, handle projects with evolving requirements, and define the path for others

• Comfort working one-on-one with executive level stakeholders within Verse and externally

The Rewards & Reality: Compensation, Benefits & Logistics

We believe in taking care of our team, both professionally and personally. Here’s what we offer:

• Meaningful Compensation: $160,000-$190,000 base salary + equity

• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.

• Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.

• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

Work Environment & Location:

This role is based in our New York office. For this role there is a requirement of 5 days per week in the office with a few hours of regular weekend work. Hours expectations are 55-60 hours per week on a regular basis.

Our Pledge for an Equitable Future

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at View email address on us.fitly.work.