Housekeeping Manager

About Anvil Hotel Anvil Hotel is a boutique hotel in the heart of downtown Jackson, Wyoming, just steps from Town Square and within easy reach of Grand Teton and Yellowstone. The property blends the rugged character of the American West with modern, frontier‑inspired design, creating a place that feels relaxed, thoughtful, and connected to Jackson Hole. At the Anvil Hotel Complex, the guest experience depends on details that feel effortless: a room that is ready when a traveler arrives, public spaces that feel warm and cared for, linens and amenities that are consistent, and a housekeeping team that understands the connection between cleanliness, comfort, and hospitality. What the role is all about The Executive Housekeeper is responsible for leading the housekeeping, laundry, and public space functions at Anvil Hotel. This role owns the cleanliness, presentation, readiness, and overall condition of guest rooms and hotel spaces, making sure the property consistently feels cared for, organized, and guest‑ready. This is a hands‑on leadership role for someone who holds a high standard, notices the details others miss, and knows how to build a team that can deliver those standards every day. This role requires both hospitality instincts and operational discipline: an eye for cleanliness, a strong sense of urgency, clear communication, thoughtful labor management, and a practical understanding of inventory, supplies, rooms flow, room status, and guest recovery. Who You Are You understand that housekeeping is central to the guest experience, and that a clean, well‑presented hotel drives trust, reviews, repeat visits, and overall business performance. You notice the details: the room that isalmost right, the lobby that needs attention, the linen par that is starting to slip, and the shift that needs more support before it falls behind. You lead from the floor and are comfortable jumping in, inspecting rooms, supporting laundry, resetting public spaces, and helping the team move through the day. You are steady under pressure and can balance guest needs, team capacity, labor expectations, and changing occupancy demands. You coach directly and fairly, set clear expectations, and hold the team accountable in a way that is consistent, professional, and respectful. You are a clear communicator who keeps Front Desk, Maintenance, and hotel leadership informed about room status, maintenance needs, team issues, and operational priorities. You are organized, safety‑minded, and comfortable managing supplies, inventory, equipment, schedules, and daily operating systems. What You’ll Do Own the cleanliness, presentation, and readiness of guest rooms, public spaces, laundry areas, storage areas, and housekeeping workspaces. Lead, train, schedule, and supervise the housekeeping, laundry, and public spaces teams in alignment with Anvil standards and operational needs. Inspect guest rooms and public areas regularly to ensure each space meets hotel standards before being released to guests. Maintain clear daily communication with Front Desk and Maintenance regarding room status, out‑of‑order rooms, guest requests, maintenance concerns, and operational priorities. Manage departmental labor through thoughtful scheduling, proactive shift planning, and real‑time adjustment based on occupancy, arrivals, departures, and business needs. Maintain appropriate inventory levels for linen, cleaning supplies, guest amenities, equipment, and other housekeeping materials, including established par levels and reorder needs. Keep housekeeping storage areas and laundry facilities clean, organized, safe, and functioning properly. Resolve guest concerns related to housekeeping quickly, professionally, and with a focus on restoring trust in the guest experience. Support department budgets, cost controls, FF&E tracking, supply usage, and cost‑improvement efforts without compromising guest or team experience. Ensure team members understand their job expectations, receive appropriate training, and are held accountable through feedback, coaching, documentation, and performance management. Hire, onboard, develop, and retain housekeeping and laundry team members in partnership with hotel leadership. Maintain current operating procedures, training materials, checklists, and communication tools for the department. Monitor and support compliance with health, fire, safety, security, and OSHA‑related requirements for lodging and housekeeping operations. Ensure all security procedures are followed for keys, locks, guest information, employee information, inventory, and property access. Evaluate equipment, products, and processes for usefulness, efficiency, sustainability, and guest impact. Perform other duties as needed based on the changing demands of hotel operations. Requirements 2+ years of leadership in hospitality, housekeeping, rooms operations, or a service‑focused environment preferred. High school diploma or GED required; college degree preferred. Strong understanding of housekeeping standards, room inspection processes, laundry flow, public area cleanliness, and guest room readiness. Ability to resolve guest concerns and team issues with professionalism, urgency, and sound judgment. High attention to detail, strong organizational skills, and comfort working in fast‑paced environments with shifting priorities. Proven ability to lead, train, schedule, and hold teams accountable in a hands‑on operational setting. Strong interpersonal and communication skills, with the ability to work effectively across Front Desk, Maintenance, hotel leadership, vendors, and team members. Spanish fluency is preferred. Working knowledge of Microsoft Word and Excel; ability to learn and use hotel systems such as a property management system and other operational tools. Ability to read and interpret safety rules, operating instructions, maintenance instructions, checklists, and procedure manuals. Ability to manage basic math related to inventory, par levels, supply usage, labor, budgets, and reporting. Other important details The base salary band for this role is $68,000–$85,000 annually, depending on experience. Employee Housing may be available. Work environment information: This role works across a variety of hotel‑based environments, including guest rooms, public spaces, laundry areas, storage areas, offices, and back‑of‑house spaces. The person in this role may have to lift and/or carry up to fifty (50) pounds on a daily basis. The noise level in the work environment is usually moderate and may occasionally be louder during busy hotel operations. This is an active role; the person in this role may have to remain stationary, move about property spaces, push, kneel, bend, balance, squat, reach, and stretch throughout the workday. About Arbus Hospitality Arbus Hospitality is a purpose‑driven hotel management company based in Brooklyn, NY, co‑founded by Stephen Chan and Erik Warner. The company is committed to creating collaborative relationships between hotels, employees, and the communities they serve. Backed by The Center for Responsible Hospitality, Arbus focuses on sustainable practices, ethical resource management, and empowering its diverse workforce to drive positive change. With a focus on innovation and environmental stewardship, Arbus Hospitality is shaping the future of hospitality. #J-18808-Ljbffr CoolWorks.com - Jobs in Great Places