Information Technology Manager

Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology Brief Description Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology The IT Manager will lead a team of approximately 12 IT professionals responsible for infrastructure, security, applications, service delivery, and end-user support. This role serves as a key player-coach, balancing strategic leadership with hands-on technical execution. The ideal candidate will drive operational excellence, strengthen cybersecurity and compliance posture (PCI DSS 4.1 and SOC 2 Type II), and support business growth initiatives including AI integrations, cloud migrations, and international operations. This opportunity is an onsite role located in Scottsdale, AZ Key Responsibilities Team Leadership & Development: Directly manage and mentor a multi-disciplinary team of 12 (infrastructure, security, applications, and service delivery). Hire, develop, and retain top talent; conduct performance reviews and foster a high-performing culture. Infrastructure & Operations: Oversee on-premise and cloud (Azure/AWS hybrid) environments, network infrastructure (Fortinet Security Fabric preferred), endpoint management (Intune, zero-touch provisioning), and global connectivity across US, UK, and Mexico sites. Compliance & Security: Maintain and enhance compliance with PCI DSS 4.1 and SOC 2 Type II. Lead security operations, vulnerability management, incident response, and audit readiness. Manage tools such as FortiSIEM, FortiClient, FortiMail, and Microsoft Purview. Service Delivery & Support: Ensure high availability and performance of critical platforms including NICE CXOne, Salesforce CRM, Microsoft 365, and telephony systems. Manage SLAs, ticketing systems, and escalations for internal and client-facing support. Project & Vendor Management: Lead or support key initiatives such as cloud migrations, hardware refreshes (Fortinet networking), AI tool integrations (e.g., Krisp), and system implementations. Manage vendor relationships and SaaS contracts. Budget & Strategy: Contribute to the annual IT operating budget. Identify cost-saving opportunities (e.g., Azure optimization) and align IT strategy with business objectives. Reporting & Collaboration: Provide regular status reports to the Director of IT. Partner closely with Enterprise Applications, Security, and business stakeholders. Requirements Bachelor’s degree in information systems, Computer Science, or related field (or equivalent experience). 7+ years of progressive IT experience, with at least 3–5 years in a management or leadership role. Strong background in regulated environments with proven experience achieving and maintaining PCI DSS and SOC 2 compliance. Hands-on expertise with Microsoft Azure (governance, Entra ID, Intune, Sentinel), Microsoft 365 administration, and hybrid cloud architectures. Experience with Fortinet networking/security solutions (FortiGate, FortiSwitch, FortiAP, FortiClient, etc.) is highly preferred. Demonstrated success managing global or multi-site IT operations. Excellent leadership, communication, and problem-solving skills. Must successfully complete and clear the company’s comprehensive background screening process as a condition of employment Preferred Qualifications Experience in the travel, contact center (CCaaS), or hospitality industry. Familiarity with NICE CXOne, Salesforce, and telephony systems. Knowledge of Terraform, PowerShell automation, and modern endpoint management. Relevant certifications (e.g., Azure Administrator, CISSP, CISM, or Fortinet NSE). Experience supporting international operations (UK/EU and Mexico/LATAM). What We Offer Exclusive Team Member Travel Discounts Affordable Medical Insurance 100% Employer Paid Dental and Vision Insurance HSA with Company Contribution 401(k) Basic and Voluntary Life & AD&D Pet Benefits Covered Parking Amazing Culture! Office Highlights – Scottsdale, AZ Modern office design A fully equipped gym is available to all employees Basketball Court – Perfect way to take a break and recharge during the day! Physical Requirements Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting) ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. " #J-18808-Ljbffr ONE (Open Network Exchange)