Remote Director of Patient Experience & Journey Strategy
Baylor Miraca Genetics Laboratories LLC
New York, NY
- Remote job
Baylor Miraca Genetics Laboratories LLC is seeking the Director of Customer Experience, Patient Journey, to lead an end-to-end patient experience strategy across Engage & Initiate, Order to Result and Post-Test Support & Billing value streams. You will synthesize patient research, VOC feedback and data to drive prioritized improvements and measurable outcomes. You will partner with CX leaders to align initiatives, guide cross-functional teams, and ensure patient-facing workflows meet business #J-18808-Ljbffr Baylor Miraca Genetics Laboratories LLC
Vacancy posted 3 days ago
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