Customer Operations Manager
Virtual Vocations Inc
Leading a team in a full-time capacity, the Customer Operations Manager will drive strategic initiatives, operational improvements, and AI-enabled transformations while collaborating with executive leadership to enhance customer outcomes and business performance. Key Responsibilities Develop and mentor a team, establishing performance expectations and fostering continuous improvement Manage the project portfolio, ensuring alignment with strategic priorities and timely delivery of initiatives Identify and implement AI-powered solutions across Customer Success, Professional Services, and Support Required Qualifications 7+ years of experience in business operations, customer operations, or program management 2+ years of people leadership experience managing teams in relevant fields Experience delivering at least 2 strategic initiatives leveraging AI Advanced analytical skills to convert complex data into actionable insights Bachelor's degree required; MBA or related certifications preferred
Vacancy posted 4 days ago
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