Community Manager

Community Manager

We're thrilled to announce an exciting opportunity for a Community Manager at The Ellery Apartments in Plantation. This is a chance to step into a high-impact role that's all about connection, collaboration and culture. If you're passionate about bringing people together, amplifying voices, and shaping a more engaged and inclusive community, this could be the perfect next step in your journey with us. We're looking for someone ready to lead with empathy, drive engagement, and help strengthen the bonds that make our organization thrive.

The Community Manager is responsible for all operational and financial aspects of the property and achieves results by meeting goals in these areas. Facilitates the optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting. Performs all of the above within the quality and time standards established for the community and in accordance with applicable laws and Company policies.

Financial

1. Anticipates and proactively reports market changes to the Regional Manager.
2. Monitors and regularly reports variances.
3. Prepares and follows guidelines of the community operating budget, and makes recommendations for ways to maximize income and minimize expenses.
4. Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc. Negotiates to maximize the benefits for the organization.
5. Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
6. Reviews reports and makes operating recommendations.
7. Effectively manages rent expiration schedules and implements rent increases to meet budget goals.

Supervisory/Leadership

1. Performs duties normally associated with a supervisory position, such as hiring, training, evaluating, and disciplinary counseling of all employees.
2. Provides staff with direction, guidance and tools for performing well.
3. Ensures all employees have enrolled in and completed necessary courses.
4. Conducts community staff meetings on a regular basis. Attends management meetings when scheduled.
5. Provides clear and concise instructions for effective management of staff.
6. Maintains open communication with other members of the community staff.
7. Develops an integral team that effectively sells the quality and professionalism of the Company.
8. Assists the overall team effort through effective leadership.
9. Assists other staff members as needed.
10. Represents the Company in a professional manner at all times.

Customer Service

1. Supervises the planning and implementation of, and attends and monitors, various community sponsored resident functions and activities.
2. Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
3. Monitors maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to Company standards.
4. Assists in the handling of resident service requests and concerns.

Administrative

1. Prepares and submits timesheets and payroll-related information accurately and in a timely manner.
2. Processes and approves payment of all invoices on a timely basis.
3. Supervises and ensures collection of all rent and other property income.
4. Ensures the completion of various daily, weekly and monthly reports in a timely and accurate manner. Reviews reports and makes operating recommendations.

Leasing/Marketing

1. Supports the overall marketing effort and ensures the effectiveness of promotions, advertisements, etc.
2. Analyzes and monitors community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
3. Monitors the closing ratios of leasing associates to ensure standards are met and provides additional training as necessary.
4. Reviews and approves or denies rental applications.
5. Understands and complies with state landlord-tenant law and Fair Housing laws and standards.
6. Ensures resident retention and renewal programs are implemented.
7. Inspects property common areas, models and vacant units on a regular basis.

Qualities we are seeking:

• 2-3 years' experience as a community/property manager
• Yardi (or industry-related software) is preferred
• Detail and task oriented
• Proven decision-making abilities

What are the perks at MAXX Properties as a Community Manager?

• 17 Days of PTO (accrual based) to START with an additional day of PTO with each year of service (5 unused days of PTO can carry over to the following year)
• 40 hours of Sick and Safe Time (100% of unused Sick and Safe hours can be carried over to the following year)
• Industry competitive salary with monthly renewal, quarterly NOI and SatisFacts bonuses
• One of the most comprehensive benefits packages in the industry
• Rental discounts at any MAXX Property effective on your first day
• Tuition reimbursement towards work-related courses (CAM-T, EPA, CPO) of up to $2,500/year
• Reimbursement on children's education/extra-curricular activities (up to $750/year)
• $500 Employee Referral Program