ServiceNow Software Engineer III (Cincinnati)

Primary Location : Cincinnati, OH
V-Soft Consulting is currently hiring for a ServiceNow Software Engineer III for our premier client in Cincinnati, OH.
Skills
Knowledge, Skills and Abilities »
CRM-ServiceNow Integrations

• Design and support integrations between CRM platforms and ServiceNow.
• Integrate customer, company, relationship, account, and contact information.
• Develop integrations using:
• REST APIs
• SOAP APIs
• Integration Hub
• MID Server
  

Troubleshoot integration failures and data quality issues.
Portal And User Experience

• Development and enhancement:
• Customer portals
• Service Portal
• Employee Center
• Workflow Automation
  

Develop solutions using:

• Flow Designer
• IntegrationHub
• Business Rules
• Script Includes
• UI Actions
• Client Scripts
  

Automate:

• Case intake
• Assignment
• Escalation
• Notifications
• Approval processes
  

Reporting & Analytics
Create dashboards and KPIs for:

• Case volumes
• SLA compliance
• Resolution times
• Queue management
• Customer experience metrics
  

Interested?
Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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