General Manager, US Ostomy & Key Accounts (Libertyville)

We Make Life More Rewarding and Dignified

Location: Libertyville
Department: Sales

Summary

Lead the Future of Ostomy Care in the United States

We are seeking a dynamic and results-driven General Manager, U.S. Ostomy & Key Accounts to lead one of the most important and impactful businesses in our portfolio. This executive leadership role offers the opportunity to shape strategy, drive growth, and make a meaningful difference in the lives of patients and healthcare professionals across the country.

As the leader of the U.S. Ostomy business, you will have full responsibility for the business’s performance, overseeing Sales, Marketing, Clinical, and Key Account teams while owning the overall P&L. You will set the vision and strategic direction for the business, identify new opportunities for growth, and build high-performing teams that deliver exceptional customer experiences and sustainable results.

The successful candidate will combine strategic thinking with strong commercial acumen, partnering across the organization to develop and execute the Annual Operating Plan, expand market share, accelerate revenue growth, and strengthen profitability. This is a unique opportunity to influence the future of a market-leading business, foster innovation, and create lasting value for customers, partners, and patients.

If you thrive in a mission-driven culture, excel at developing talent, and are energized by leading teams to achieve ambitious goals, we invite you to join us and help shape the future of ostomy care.

This position is based in Libertyville, IL with an onsite requirement of 4 days in office weekly when not traveling.

Job Responsibilities

Sales

• Implement best practices for territory planning and use of Salesforce.
• Design sales objectives with the team, develop the tactical elements of the sales plan and monitor achievements.
• Analyze sales results for each region and initiate corrective actions.
• Manage sales and margins in line with the Annual Operating Plan.

Communication

• Represent the BU business and regularly liaise with other leaders on the product and service business units.
• Provide frequent business updates (incl. sales performance review and KPI’s).
• Collaborate or lead cross functional projects.

Leadership

• In collaboration with Human Resources and Finance, establish a staffing plan and adjust the plan according to changes in volume to achieve the strategic goals.
• Evaluate performance of employees to meet departmental and organizational needs, objectives and prioritize customer service expectations and satisfaction.
• Drive initiatives to recruit, develop, reward and retain high performing Associates and maintain high team engagement.

Essential Functions of the Role

• Build and maintain strong relationships with clinicians, distributors, and retail partners.
• Develop and execute territory-specific business plans.
• Analyze sales data to identify trends and opportunities.
• Meet or exceed sales targets and KPIs.
• Deliver compelling clinical and financial proposals to decision-makers.
• Communicate effectively across internal teams and with external stakeholders.
• Use CRM tools (e.g., Salesforce) and Microsoft Office to manage communications and reporting.
• Conduct on-site visits to healthcare facilities, retail locations, and customer offices.
• Adhere to company policies, healthcare regulations, and ethical standards.
• Maintain accurate documentation and timely reporting.
• Ability to operate standard office equipment and CRM systems.
• Occasional lifting of materials up to 15 pounds may be required.
• Must be able to drive and sit for extended periods during travel.
• Travel frequently within the assigned territory (30-50%), including overnight and occasional weekend travel.

Education & Work Requirements

• Bachelor's Degree with 12-15 years of related experience.

Education & Work Preferences

• Bachelor's degree required.
• 15+ years of experience in healthcare or medical device industry.
• 10+ years of commercial leadership experience.
• Progressive roles in sales, marketing and/or commercial positions.
• Medical device industry experience preferred.

Key Competencies

• Customer-centric and performance-driven.
• Strategic thinker with strong financial acumen.
• Proven leadership and team development capabilities.
• Agile, collaborative, and results-oriented.

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders' Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

Benefits Statement

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $204,000 - $320,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants 'safe harbor' matching contributions.
• The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company's additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures, and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.