Operations Manager

Isaac Morris Ltd. is seeking a dynamic, highly organized and systems-oriented Operations Manager to oversee end-to-end customer order execution, inventory management, transportation and logistics, and operational process development. This role will work directly with the Chief Operating Officer and serve as a key operational leader across the organization, driving execution, accountability, visibility and continuous improvement in a fast-paced wholesale apparel environment. CUSTOMER ORDER FLOW & EXECUTION Manage the full lifecycle of wholesale customer orders from PO receipt and order entry through allocation, release, shipment, ASN and invoicing. Drive on-time, in-full (OTIF) execution and proactively identify order, inventory, routing or delivery risks before they impact the customer. Coordinate with Sales, Production, Planning, Allocation, Compliance, Finance and Warehouse teams to resolve shortages, delays and fulfillment exceptions. Ensure customer routing guides, ship windows, labeling, ticketing and retailer-specific requirements are followed. INVENTORY MANAGEMENT Maintain strong inventory controls and visibility across company and third-party warehouse locations. Monitor receipts, allocations, available inventory, inventory aging, adjustments, transfers and discrepancies. Establish cycle-count, reconciliation and root-cause processes to improve inventory accuracy between ERP and WMS platforms. Partner with Planning and other stakeholders to improve inventory turns and reduce excess, obsolete and stranded TRANSPORTATION & LOGISTICS Oversee domestic transportation including LTL, FTL, parcel, drayage and container movements, including collect and prepaid programs. Manage carrier and 3PL performance, shipment scheduling, delivery appointments, routing compliance and freight exceptions. Drive freight-cost optimization while maintaining customer service and delivery requirements. Monitor transportation KPIs, claims, accessorials and service performance, and develop corrective action plans when required. ERP, WMS, EDI & OPERATIONAL SYSTEMS Serve as a strong operational liaison between Operations, IT, Finance, Sales, Warehousing and other stakeholders for ERP workflows involving customer orders, inventory, allocation, item master data, shipping and invoicing. Translate operational business requirements into clear system needs and work closely with IT and system partners to ensure ERP workflows support day-to-day operations effectively. Ensure data integrity across ERP, WMS, EDI and related operational systems and integrations. Understand and support wholesale EDI transactions such as 850, 855, 856 and 810, along with customer portals and routing platforms. Partner with IT and business teams to identify automation opportunities, eliminate manual processes and improve operational reporting. Develop KPI dashboards and exception reporting that provide management with clear visibility into operational performance. SOPs, CONTROLS & CONTINUOUS IMPROVEMENT Write, implement and maintain SOPs across Operations, Logistics, Order Management, Inventory Control and Warehouse-related workflows. Standardize processes, ownership, escalation paths and operating controls across teams and external 3PL partners. Perform root-cause analysis on recurring operational issues and implement sustainable corrective actions. Build scalable processes that support continued company growth without sacrificing execution or customer service. RETAILER COMPLIANCE & CHARGEBACK MANAGEMENT Ensure adherence to retailer vendor manuals, routing guides, ASN requirements, carton specifications and delivery windows. Monitor operational chargebacks and deductions, identify root causes and implement preventive controls. Partner cross-functionally to improve compliance performance and reduce avoidable deductions. LEADERSHIP & CROSS-FUNCTIONAL MANAGEMENT Provide day-to-day leadership and accountability across operational workflows and priorities. Act as an escalation point for time-sensitive customer, warehouse, inventory and transportation issues. Partner closely with the COO on operational initiatives, systems improvements, process design and execution. Communicate clearly across departments and ensure issues are driven through resolution with defined ownership and timelines. KEY PERFORMANCE INDICATORS OTIF / on-time shipment and delivery performance; order cycle time, fill rate and backlog management. Inventory accuracy, inventory turns and reconciliation performance. Freight cost and carrier / 3PL service performance. Retailer chargebacks, routing violations and operational deductions. SOP compliance, exception resolution and process-improvement results. QUALIFICATIONS 5+ years of operations, logistics, supply chain or order-management experience; wholesale apparel, consumer products or retail distribution experience strongly preferred. Strong knowledge of wholesale order flow, retailer compliance, inventory management, transportation and 3PL operations. Hands-on experience working with ERP and WMS platforms, EDI workflows and customer routing / vendor portals. Advanced Excel skills; experience with Power BI or similar reporting tools is a plus. Demonstrated ability to document SOPs, build controls, analyze data and improve business processes. Strong sense of urgency, ownership and follow-through with the ability to manage multiple priorities in a high-volume Excellent written and verbal communication skills and the ability to work effectively across departments and levels of Bachelor's degree in Supply Chain, Operations, Business or a related field preferred, or equivalent relevant experience. WORK ENVIRONMENT This is a full-time, in-office position based in New York, NY, Monday through Friday. The role requires regular collaboration with internal teams, warehouses, 3PL partners, carriers, customers and other #J-18808-Ljbffr IsaacMorris