Customer Service Assistant

About Us Founded in 2021, 2 At Group began as a boutique creative production team focused on helping brands create meaningful real-world experiences. What started with small-scale corporate activations quickly evolved into a full-service experiential marketing and event production company trusted by growing businesses, hospitality groups, automotive brands, and corporate organizations across the United States. Today, 2 At Group specializes in building immersive brand experiences, corporate gatherings, executive events, product launches, networking experiences, and creative campaigns that blend strategy, production, and storytelling. Job Summary We are seeking a friendly and motivated Customer Service Assistant to provide exceptional support and help create positive customer experiences. This role is ideal for individuals who enjoy assisting others, building relationships, and growing their professional skills in a collaborative, fast-paced environment. Responsibilities * Welcome customers and provide friendly, professional assistance. * Assist with resolving routine customer concerns promptly and courteously. * Build positive customer relationships through outstanding service. * Identify customer needs and provide appropriate solutions. * Support customer satisfaction and service quality initiatives. * Collaborate with team members to achieve service goals. * Follow company customer service standards and procedures. * Participate in ongoing training and professional development. Minimum requirements: * High school diploma or equivalent required. * Strong communication and interpersonal skills. * Positive attitude and eagerness to learn. * Excellent organizational and multitasking abilities. * Ability to work effectively in a collaborative, team-oriented environment. * Strong problem-solving skills and attention to detail. * Reliable, adaptable, and customer-focused. * Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.

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