Quality Control Supervisor

Quality Control Supervisor

At Fanatics Commerce, we're more than just a leader in licensed sports merchandise – we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

The Quality Control Supervisor will supervise the productivity, accuracy and activities of all auditors. Ensure all process and procedures are being used correctly. Continue to provide Training, Coaching, Evaluations and feedback to all auditors and Product Integrity Manager. Work closely with Product Integrity Manager and provide accurate reports and records for daily, weekly and monthly reports. Ensure all work orders are audited/100% inspected in a timely manner. Work with Product Integrity Manager, internal managers, supervisors, and floor leads to prioritize work orders that need to be audited/100% inspected. Keep track of all work orders, audits, and 100% inspections. Supports and acts as a backup to Product Integrity Manager. Assists with special projects and assignments as directed by the Product Integrity Manager.

How you will make an impact:

• Supervise audit team during quality control verification of various unfinished and finished products against company specifications.
• Educate, train and mentor auditors on quality methodology.
• Capacity to understand and communicate correctly Fanatics product quality (standards, expectations, and specifications.)
• Reviews tech packs and art, especially when preparing inbound audit reports.
• Keep accurate records.
• Maintains objectivity, integrity and independence.
• Gains and maintains the confidence of co-workers and Product Integrity Manager as it relates to judging a defect or nonconforming product.
• Communicate (verbally and written) to explain quality rules or guidelines, especially if nonconforming product.
• Establish and oversee daily auditor workload, activities and priorities.
• Works effectively and efficiently in a structured setting as a member of a team and able to work well under pressure.
• Conduct meetings regularly with auditors to help consistency in teamwork.
• Maintain safe and clean working environments for auditors to complete tasks.
• Approve strike-offs, when needed.
• Conduct audits, when needed.

What you bring to the team:

• Associates Degree in Textiles or 5 years of applicable and demonstrated experience
• Demonstrated basic sewing/garment knowledge
• Must be able to distinguish colors and achieve minimum score on Munsell Color Hue Test
• Must be able to make decisions
• Must be accurate and reliable when recording data
• Basic computer skills – Outlook, Word, Excel, Access
• Must be able to follow verbal and written communications
• Must be able to work and communicate with managers
• Must be able to work in a warehouse environment
• Good written and verbal communication skills
• Possess organizational skills especially for document control
• Time management
• Excellent attendance
• Must be adaptable to changing priorities
• Must be able to work at fast pace
• Production must be met and maintained
• Bilingual preferred

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You'll Work and What's required:

• Based in a Fanatics Fulfillment Center
• Regular exposure to varying warehouse temperatures, industrial noise, and physical activity
• Frequent standing and walking

What's in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.